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Good Old Customer Service Is the Best Way to Get and Keep Customers

By Stefania Viscusi November 12, 2021

In today’s rapidly changing world, businesses are in a serious fight to win new business and maintain a steady customer base. They say the true value of a customer comes when they return again and again to buy from you. If that’s the goal, then it’s no wonder businesses are pumping serious dollars into technologies and solutions that help them dive deeper into how to attract and maintain customers.

Sure, there are lots of new fancy gimmicks and trendy things businesses can offer their customers - like 3D animations and eco-friendly shipping options - but nothing trumps delivering excellent customer service experiences at all times. These strong bonds formed with customers are what keep them coming back for more and remaining loyal to your brand, and they are the customers well worth the work.

A recent article highlights some of the ways to achieve this next-level customer experience. Here are a few highlights:

Utilize the Customer Journey

The customer journey still plays a critical role in how a customer perceives your business from the point they first hear about you, all the way through a transaction, and more. It’s important to use this time to study the areas of your website and sales funnel where hangups are happening or where potential buyers ditch their carts and come up with solutions to resolve it.

Stay on Top of Complaints

Nothing is worse than a bad review online. For some small businesses, it could even have detrimental financial impacts. It’s important to not only stay on top of complaints but make every effort to offer customers assistance and resolution before it escalates to an angry online review.

Make it Easier to Shop

If there’s one thing anyone likes these days - it’s convenience. If you can make it easier for customers to find the products they’re looking for and offer relevant recommendations for products they may like, you'll see more interest and sales and customers will feel satisfied with their overall experiences.

Edited by Luke Bellos
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