customer

CustomerZone360 NEWS

CustomerZone360 Home

Dialpad and Zoho Launch Co-Developed CRM Integration

By Luke Bellos November 17, 2021

Cloud communications company Dialpad recently announced the launch of a new CRM integration created in collaboration with CRM software developer, Zoho.

Utilizing advanced automation features, the Dialpad-Zoho integration enables contact center agents to avoid tedious manual tasks, in order to save time and create positive experiences for valued customers.

“As Dialpad builds on its TrueCaaS vision, product integrations are key to our success by quickly filling specific needs for customers. We are thrilled to make it easier for Zoho CRM customers across 180 countries to leverage Dialpad” said Bridget Silvi, Director of Strategic Alliances at Dialpad. “This integration is just the beginning of our partnership with Zoho and we are excited to provide additional functionality for Dialpad + Zoho CRM customers.”

Both Dialpad and Zoho employees understand how time consuming customer inquiries can be, which can cause headaches for agents hoping to retain quality service, while also maintaining availability. With the Dialpad-Zoho integration, agents can use AI-enhanced automation to spend time on complex tasks requiring human skills. Additionally, the integration allows agents to easily generate historical user data with Dialpad’s Voice Intelligence (Vi™) solution for more personalized customer experiences.

“High-performing sales teams don’t just have the right talent but also the right tools that bring in valuable context for better customer conversations and conversions,” said Anand Nergunam, VP Revenue Growth at Zoho. “This partnership is a step towards helping our mutual users with an integrated experience that makes sales conversations more personalized and effective.”




Edited by Maurice Nagle

Editor, CustomerZone360

SHARE THIS ARTICLE
Related Articles

Are You Handling Customer Service Wrong? Here's How To Get It Right.

By: Contributing Writer    11/28/2022

Customer service is the support a business offers to customers before, during, and after their purchase. Based on the interaction with your support te…

Read More

TMC Announces Winners of the 2022 CUSTOMER Magazine TMC Labs Innovation Award

By: TMCnet News    11/18/2022

TMC announced today the winners of the 2022 TMC Labs Innovation Award, presented by TMC's CUSTOMER Magazine.

Read More

2022 CUSTOMER TMC Labs Winners Driving Exceptional Experiences

By: TMCnet Staff    11/18/2022

TMC's CUSTOMER magazine recognizes the winners of its annual TMC Labs CUSTOMER Innovation Awards. These companies are improving contact center experie…

Read More

CallMiner and Zoom Deepen Customer Insights

By: Greg Tavarez    11/11/2022

CallMiner's new integrations with Zoom Contact Center and Zoom Phone expand the conversation types that are ingested and analyzed by the CallMiner pla…

Read More

Klaviyo's AI Assistant Simplifies SMS Copywriting

By: Greg Tavarez    11/10/2022

Klaviyo created a new tool, SMS Assistant, that uses machine learning to simplify text message copywriting.

Read More