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Zendesk, Agillic Release Plug-and-Play CRM Solution

By Luke Bellos November 19, 2021

Danish software developer Agillic recently announced the launch of a new CRM application co-developed with CRM solution leader, Zendesk.

This new offering enables customer-centric businesses to offer more personalized service through marketing triggers, allowing agents to provide customers with updates relevant to their shopping behavior. At the same time, the application also offers a higher degree of control over unwanted marketing campaigns, so customers are not bothered with offers or promotions unrelated to their needs.

Agillic and Zendesk specifically designed the application with a plug-and-play approach, allowing easy deployment for business customers.

“Customers today are demanding more personalised service that is tailored to their needs and their channel of choice,”commented  Charlotte Møller-Andersen, Regional Vice President, Commercial North at Zendesk. “By bringing together Zendesk and Agilic, agents can have a clearer view of the customers’ needs and preferences across the customer life cycle, while also being able to proactively offer recommendations tailored to them. This kind of connected, omnichannel approach opens up new opportunities for the service team to drive sales and revenue for the business.”

Offering personalized service is a necessity for businesses attempting to draw customers in the world of ecommerce. Customers enjoy feeling like individuals, not a part of mass-marketing campaigns used to draw attention from huge pools of potential buyers. With the Agillic/Zendesk connector, users can instantly transform their businesses with hyper-specific service, offering greater chances for continued businesses and higher revenue.

"Custom integrations in omnichannel solutions are often a lengthy and costly affair.” Said Jacob Fusager,Agillic Gold Partner at Web2Media “The Zendesk/Agillic app can be set up in minutes, while still being fully customizable to fit customers' data model and marketing flows. This will bring great benefits to our clients."




Edited by Maurice Nagle

Editor, CustomerZone360

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