customer

CustomerZone360 NEWS

Free eNews Subscription

Zendesk, Agillic Release Plug-and-Play CRM Solution

By Luke Bellos November 19, 2021

Danish software developer Agillic recently announced the launch of a new CRM application co-developed with CRM solution leader, Zendesk.

This new offering enables customer-centric businesses to offer more personalized service through marketing triggers, allowing agents to provide customers with updates relevant to their shopping behavior. At the same time, the application also offers a higher degree of control over unwanted marketing campaigns, so customers are not bothered with offers or promotions unrelated to their needs.

Agillic and Zendesk specifically designed the application with a plug-and-play approach, allowing easy deployment for business customers.

“Customers today are demanding more personalised service that is tailored to their needs and their channel of choice,”commented  Charlotte Møller-Andersen, Regional Vice President, Commercial North at Zendesk. “By bringing together Zendesk and Agilic, agents can have a clearer view of the customers’ needs and preferences across the customer life cycle, while also being able to proactively offer recommendations tailored to them. This kind of connected, omnichannel approach opens up new opportunities for the service team to drive sales and revenue for the business.”

Offering personalized service is a necessity for businesses attempting to draw customers in the world of ecommerce. Customers enjoy feeling like individuals, not a part of mass-marketing campaigns used to draw attention from huge pools of potential buyers. With the Agillic/Zendesk connector, users can instantly transform their businesses with hyper-specific service, offering greater chances for continued businesses and higher revenue.

"Custom integrations in omnichannel solutions are often a lengthy and costly affair.” Said Jacob Fusager,Agillic Gold Partner at Web2Media “The Zendesk/Agillic app can be set up in minutes, while still being fully customizable to fit customers' data model and marketing flows. This will bring great benefits to our clients."




Edited by Maurice Nagle
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Editor, CustomerZone360

SHARE THIS ARTICLE
Related Articles

Verint Introduces TimeFlex Bot for Better Contact Center Scheduling Flexibility

By: Tracey E. Schelmetic    3/28/2024

Customer engagement company Verint recently announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact ce…

Read More

Attentive Offers Solutions for Better AI Customer Interaction and Personalization

By: Tracey E. Schelmetic    3/28/2024

AI marketing platform company Attentive recently announced the next generation of Attentive AI with two premium AI solutions - AI Journeys and AI Pro.

Read More

The Future of Customer Service? Vonage Integrates Generative AI into Conversational Commerce

By: Greg Tavarez    3/27/2024

Vonage, a cloud communications provider under Ericsson, today announced generative AI integration within its Conversational Commerce platform, powered…

Read More

Talkdesk and Verint Expand Partnership for Workforce Management

By: Tracey E. Schelmetic    3/26/2024

AI-powered contact center solutions provider Talkdesk, Inc. recently announced an expanded partnership with Verint to provide automated workforce mana…

Read More

German Multinational Henkel Expands Relationship with Adobe for Generative AI

By: Tracey E. Schelmetic    3/25/2024

Henkel, a German multinational chemical and consumer goods company, recently expanded its partnership with Adobe to advance Henkel's content supply ch…

Read More