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LiveVox Announces Alliance With PlanetOne

By Luke Bellos December 23, 2021

This week, contact center platform provider LiveVox revealed the formation of a strategic alliance with cloud-based IT solution developer, PlanetOne. As part of this new relationship, PlanetOne intends to use its growing network of channel partners to deliver LiveVox solutions to midsize businesses and enterprises across the United States.

LiveVox intends to educate PlanetOne Channel partners about the company’s full line of products and solutions, in order to offer potential customers more insights regarding their contact center investments. Additionally, LiveVox will leverage and promote PlanetOne’s SENTIENT business intelligence platform to communicate with channel partners in real-time.

“LiveVox is committed to delivering the best possible experience for contact center agents and managers as well as their customers. As such, it’s important that our business partners’ values are aligned with ours,” said LiveVox CRO Erik Fowler. “Ted Schuman and PlanetOne are those partners. PlanetOne’s innovative use of AI in the sales process is a clear differentiator and attracted us to this relationship. We’re thrilled to be working with PlanetOne and look forward to enabling its channel partners to successfully market and sell LiveVox’s portfolio.”

The alliance between LiveVox and PlanetOne will allow business clients to become exposed to a wider range of contact center solutions, allowing them to introduce complementary solutions to boost business performance in the post-pandemic economy . With LiveVox’s reliable cloud based communications, as well as analytical insights from PlanetOne’s SENTIENT platform, business leaders maximize the full potential of their employees and digital infrastructure.

“Partnering with LiveVox provides our channel partners with a unique land-and-expand opportunity in the contact center space,” said Ted Schuman, PlanetOne founder and CEO. “LiveVox shares in our vision of success and knows what it takes to provide partners with best-of-breed technologies and services that enable them to solve business challenges and drive results.”




Edited by Luke Bellos

Editor, CustomerZone360

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