Hodusoft Intros New HoduCC Features

In-house call centers are quickly becoming a thing of the past. With social distancing requirements still in play throughout the world, and more businesses than ever converting to remote/hybrid environments, contact center agents are moving beyond the office and meeting customer demands from the comfort of their own home.

To support new trends in contact center operations, Hodusoft, an India-based unified communications software developer, recently introduced new outbound call features for the company's call center solution, HoduCC.

“Our continuous efforts to enhance customer experiences has led to building remote dialing features in one of HoduSoft’s most popular products—HoduCC Call Center Software. In today’s 24/7 work environment, outbound call centers play an important role in sustaining customer relationships and opening doors to new opportunities. It is essential that customer service agents are also able to carry out their critical work, wherever they are,” HoduSoft Co-Founder & Chief Business Development Officer, Kartik Khambhati said.

HoduCC offers contact center agents with a wide variety of tools and features enabling remote activity, in order to maintain high productivity from virtually any location. Notable features of the solution include browser-based access, call-forwarding to mobile devices, automatic dialing, and WebRTC phone support. Thanks to Hodusoft’s recent innovation, agents can also benefit from predictive and automated dialing capabilities, allowing them to cut down ticket resolution times and assist callers at a faster pace.

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