customer

CustomerZone360 NEWS

CustomerZone360 Home

Hodusoft Intros New HoduCC Features

By Luke Bellos February 04, 2022

In-house call centers are quickly becoming a thing of the past. With social distancing requirements still in play throughout the world, and more businesses than ever converting to remote/hybrid environments, contact center agents are moving beyond the office and meeting customer demands from the comfort of their own home.

To support new trends in contact center operations, Hodusoft, an India-based unified communications software developer, recently introduced new outbound call features for the company's call center solution, HoduCC.

“Our continuous efforts to enhance customer experiences has led to building remote dialing features in one of HoduSoft’s most popular products—HoduCC Call Center Software. In today’s 24/7 work environment, outbound call centers play an important role in sustaining customer relationships and opening doors to new opportunities. It is essential that customer service agents are also able to carry out their critical work, wherever they are,” HoduSoft Co-Founder & Chief Business Development Officer, Kartik Khambhati said.

HoduCC offers contact center agents with a wide variety of tools and features enabling remote activity, in order to maintain high productivity from virtually any location. Notable features of the solution include browser-based access, call-forwarding to mobile devices, automatic dialing, and WebRTC phone support. Thanks to Hodusoft’s recent innovation, agents can also benefit from predictive and automated dialing capabilities, allowing them to cut down ticket resolution times and assist callers at a faster pace.

Readers who wish to learn more about Hodusoft solutions can click here for more information.




Edited by Luke Bellos

Editor, CustomerZone360

SHARE THIS ARTICLE
Related Articles

Contact Center Adoption of AI on the Rise

By: Greg Tavarez    5/26/2022

LiveVox Holdings Inc.'s commissioned study conducted by Forrester Consulting identified the key use cases and challenges when deploying AI technology …

Read More

CUSTOMER Magazine Announces Winners of 2nd Annual Voice Technology Excellence Awards

By: TMCnet News    5/26/2022

TMC announced the winners of the 2022 Voice Technology Excellence Awards, presented by CUSTOMER magazine.

Read More

Job Interview Mistakes to Avoid

By: Contributing Writer    5/25/2022

When you're looking for some of the best ways of being able to improve and ace your job interview, you have to think about some of the key ideas that …

Read More

Unified Contact Center Solutions Provider SharpenCX Announces Partner Program

By: Tracey E. Schelmetic    5/23/2022

SharpenCX announced a new partner program to further its mission to deliver engaging agent and customer experiences anytime, anywhere with its agent-f…

Read More

Lang.ai Completes $10.5M Series A

By: Greg Tavarez    5/19/2022

Lang.ai completed a $10.5 million Series A to help CX teams turn conversations into insights and automation.

Read More