customer

CustomerZone360 NEWS

CustomerZone360 Home

Hodusoft Intros New HoduCC Features

By Luke Bellos February 04, 2022

In-house call centers are quickly becoming a thing of the past. With social distancing requirements still in play throughout the world, and more businesses than ever converting to remote/hybrid environments, contact center agents are moving beyond the office and meeting customer demands from the comfort of their own home.

To support new trends in contact center operations, Hodusoft, an India-based unified communications software developer, recently introduced new outbound call features for the company's call center solution, HoduCC.

“Our continuous efforts to enhance customer experiences has led to building remote dialing features in one of HoduSoft’s most popular products—HoduCC Call Center Software. In today’s 24/7 work environment, outbound call centers play an important role in sustaining customer relationships and opening doors to new opportunities. It is essential that customer service agents are also able to carry out their critical work, wherever they are,” HoduSoft Co-Founder & Chief Business Development Officer, Kartik Khambhati said.

HoduCC offers contact center agents with a wide variety of tools and features enabling remote activity, in order to maintain high productivity from virtually any location. Notable features of the solution include browser-based access, call-forwarding to mobile devices, automatic dialing, and WebRTC phone support. Thanks to Hodusoft’s recent innovation, agents can also benefit from predictive and automated dialing capabilities, allowing them to cut down ticket resolution times and assist callers at a faster pace.

Readers who wish to learn more about Hodusoft solutions can click here for more information.




Edited by Luke Bellos

Editor, CustomerZone360

SHARE THIS ARTICLE
Related Articles

Are You Handling Customer Service Wrong? Here's How To Get It Right.

By: Contributing Writer    11/28/2022

Customer service is the support a business offers to customers before, during, and after their purchase. Based on the interaction with your support te…

Read More

TMC Announces Winners of the 2022 CUSTOMER Magazine TMC Labs Innovation Award

By: TMCnet News    11/18/2022

TMC announced today the winners of the 2022 TMC Labs Innovation Award, presented by TMC's CUSTOMER Magazine.

Read More

2022 CUSTOMER TMC Labs Winners Driving Exceptional Experiences

By: TMCnet Staff    11/18/2022

TMC's CUSTOMER magazine recognizes the winners of its annual TMC Labs CUSTOMER Innovation Awards. These companies are improving contact center experie…

Read More

CallMiner and Zoom Deepen Customer Insights

By: Greg Tavarez    11/11/2022

CallMiner's new integrations with Zoom Contact Center and Zoom Phone expand the conversation types that are ingested and analyzed by the CallMiner pla…

Read More

Klaviyo's AI Assistant Simplifies SMS Copywriting

By: Greg Tavarez    11/10/2022

Klaviyo created a new tool, SMS Assistant, that uses machine learning to simplify text message copywriting.

Read More