customer

CustomerZone360 NEWS

Free eNews Subscription

CRMNEXT, Wescom Resources Group Partner for CRM Solution

By Luke Bellos March 17, 2022

Financial CRM solution provider CRMNEXT and credit union technology solution company Wescom Resources Group  co-announced a strategic partnership. The two companies will work together to deliver credit unions a new CRM solution hosted through private cloud infrastructure.

Credit Unions and other financial service organizations are utilizing cloud infrastructure to quickly introduce CRM solutions, in order to support better customer relationships and improve business productivity. However, integrating this technology can be a tedious and complex process, especially for organizations with vast amounts of siloed internal data.

To ensure credit unions have an easier experience with their CRM deployment, CRMNEXT and Wescom decided to combine their industry experience and resources to create a new cost-effective CRM offering, hosted in a private cloud solution. Additionally, the solution will meet all quality, security, compliance, and regulatory standards, so credit unions can build stronger customer relationships and transform operations with confidence.

"For over 20 years WRG has managed clients' core systems," says Dave Cerwinski, President, WRG. "As credit unions increasingly deploy CRM systems to more fully manage member data, it's a natural fit and a great value proposition for us to provide a reliable and secure cloud-based environment for a CRM system."

"We are excited to be partnering with WRG," says James Gilbert, Head of Marketing at CRMNEXT. "The combined power of CRMNEXT's advanced CRM platform, along with WRG's private cloud solution will provide credit unions with a powerful, comprehensive, and seamless solution for simplifying work, driving growth, and delivering on experience."




Edited by Maurice Nagle
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Editor, CustomerZone360

SHARE THIS ARTICLE
Related Articles

AI Won't Replace Human Agents, But Agents Need to Adapt to Working with AI

By: Tracey E. Schelmetic    9/28/2023

A recent analysis released by workforce management company Calabrio highlighted the essential role of hybrid and remote contact center agents, the exp…

Read More

Traditional Call Quality Assurance Programs are Ineffective at Improving CSAT

By: Tracey E. Schelmetic    9/27/2023

Research conducted by SQM Group found that only 19 percent of call center managers strongly agree that their call center's quality assurance program h…

Read More

More Enterprises Turn to CCaaS to Deliver Better Customer Interactions

By: Greg Tavarez    9/27/2023

Many enterprises are turning to automation and the cloud to address a growing number of customer interactions efficiently and with the agility to adap…

Read More

The benefits of Salesforce phone system integration

By: Contributing Writer    9/27/2023

Salesforce, the global leader in CRM solutions, provides various software options to assist companies in effectively managing their customer relations…

Read More

Now Available from Zoom: Workforce Engagement Management Suite for Contact Centers

By: Alex Passett    9/26/2023

Now available for Zoom Contact Center customers, Zoom's new Workforce Engagement Management suite (including its Workforce Management and Quality Mana…

Read More