customer

CustomerZone360 NEWS

CustomerZone360 Home

Breezeline Launches Mobile App to Improve Customer Experiences

By Stefania Viscusi April 07, 2022

Today’s businesses are working harder than ever to meet customer demands and deliver exceptional experiences at each interaction.

To improve the experience its customers have when using their cable services, Breezeline has announced a new app filled with tools for customers to bring everything they need to manage their accounts to their fingertips.

Breezeline, formerly Atlantic Broadband, is the nation’s eighth-largest cable operator. The new app, “My Breezeline,” features the following capabilities:

  • View account history
  • Enable Auto Pay
  • Manage payment methods
  • Set up paperless billing
  • Schedule a future payment
  • View equipment status
  • Manage modems
  • Connect to How-To Videos and FAQs

The launch of the new app, according to company officials, is part of a plan in place to transform customer experiences using digital tools. The goal is to make it easier for customers to manage their cable services and interact with the company with minimal effort.

Other efforts by the company to improve customer experiences over the last few months include enhancements to billing statements, new digital welcome kits and self-service options. They also added new platforms to anticipate and respond to customer needs and a “Where’s My Tech” locator for customers.

“Breezeline is about ease and convenience. These enhancements will give customers the ability to manage their account on their schedule, whether at home or on the go, with a really simple, intuitive interface,” said Julie Sullivan, Vice President, Marketing for Breezeline.

The company said it has plans to continue adding more functionalities to the app later this year to make account management and monitoring easier for customers. This will include the ability to modify services and monitor and report service issues.




Edited by Maurice Nagle
SHARE THIS ARTICLE
Related Articles

Happy Employees, Happy Customers

By: Special Guest    9/16/2022

The right contact center solution can increase employee satisfaction, also driving customer experience and satisfaction.

Read More

Barry Callebaut Bolsters Customer Experience with Vonage

By: Greg Tavarez    9/15/2022

Barry Callebaut selected the Vonage Contact Center for Salesforce solution to help optimize customer communications and enhance its operations.

Read More

Sharp NEC Display and Guise AI Partner for Solution That "Sees" In-Person Customers

By: Tracey E. Schelmetic    9/12/2022

Sharp NEC Display Solutions partnered with Guise AI to launch a computer vision solution to produce sharper audience insights and improved customer ex…

Read More

Modern Call Center Technological Trends

By: Contributing Writer    9/12/2022

Even today, more than 50% of the people complain about the inefficient and unsatisfactory response they get from call centers. The arrival of the pand…

Read More

Use of AI to Improve Customer Experience

By: Contributing Writer    9/12/2022

Thousands of operators are hired to give instructions to the customers over the phone. More than 50% of these issues can be resolved through simple in…

Read More