Cloud-based customer service and digital engagement tools company LiveVox has announced the launch of its new channel program, ACTivate. The program was initiated to provide Livevox’s new and existing partners – including master agents, technology solution brokerages, solution providers, and managed service providers (MSPs) – with key tools to market and sell LiveVox's blended omnichannel capabilities to new customers. LiveVox’s Channel Program offering is available to any of the thousands of sub-agents across the United States and Canada.
“We’ve seen incredible momentum in the channel over the last year – this is the right time to launch ACTivate and demonstrate LiveVox’s commitment to our growing ecosystem of valued partners,” said Dan DeLozier, head of global channel, LiveVox. “We built ACTivate on top of LiveVox’s best-of-breed, single pane of glass platform, allowing LiveVox to drive growth with our partners – from supporting regional sales teams, to expediting partner onboarding, to comprehensive demand generation and marketing, including events and digital campaigns.
ACTivate partners will see a number of benefits, including a single pane of glass partner portal, custom/tailored partner onboarding, pre- and post-sales support, hands-on and self-serve partner enablement and learning center, and a partner field marketing team to build and manage partner marketing plans, strategies, and events.
Louis Summe, CEO of LiveVox, noted that the company is committed to growing its ecosystem of channel partners, and that ACTivate is a strategic investment that will make it even easier for its partners to work with it.
“Consumers expect a seamless customer experience when they’re interacting with a brand – whether it’s via the web, by phone, or even through a virtual agent – the contact center is at the center of this evolution,” said Summe. “Our full CCaaS suite integrates omnichannel, workforce engagement management, analytics, and AI into a powerful command center that gives enterprises complete visibility into contact center operations and performance. We’re excited to expand our channel program and increase the reach of our solutions by working side by side with our partners.”
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Edited by Erik Linask