customer

CustomerZone360 NEWS

CustomerZone360 Home

MSP CloudHesive Acquires AWS Cloud Contact Center Provider Dextr

By Tracey E. Schelmetic May 06, 2022

Increasingly, businesses of all sizes are turning to the cloud to gain the type of contact center functionality and performance their customers expect. This means that instead of large one-size-fits-all solutions (that may or may not be optimized for a company’s size, industry, business processes or workforce), companies can get cutting-edge call center and customer support technology that adapts to them, rather than the other way around.

Managed services provider CloudHesive, an Amazon Web Services Premier Consulting partner, announced this week that it has acquired Dextr, a customer service and performance dashboard for the Amazon Web Services (AWS) cloud contact center. The acquisition rounds out CloudHesive’s leadership in the cloud contact center space, according to the company.

“We’re excited to bring the Dextr cloud platform into the CloudHesive portfolio,” said Jim Walker, CEO of CloudHesive. “We can offer a truly unparalleled customer contact experience platform for our customers combining Dextr with our expertise in consulting and managed services for Amazon Connect and our Customer Connect software-as-a-service platform.”

Powered by Amazon Connect, Dextr combines a full-agent dashboard with a library of cloud services at an affordable price. Dextr deploys rapidly to complement and enhance the expanding capabilities of Amazon Connect, accelerating time-to-value and business impact. The combination of Dextr and CloudHesive extends CloudHesive’s investment in the Amazon Connect contact center space and provides customers with agent management, contact center operations, and reporting capabilities for their Amazon Connect deployments.

CloudHesive serves the Amazon Connect ecosystem, leveraging its Centricity Customer Connect software-as-a-service platform to deliver migration and integration projects, deploy contact centers for remote workforces, develop capacity-on-demand and disaster-recovery-as-a-service solutions, and implement and manage cloud contact center security operations.

To learn more about how managed services can provide on-demand call center solutions, plan to attend MSPEXPO, part of the #TECHSUPERSHOW. MSPEXPO has been designed to help service providers understand how they can drive more recurring revenue, increase the valuation of their companies, grow, and protect their networks and deliver better customer service. It will also help companies looking for MSP partners to understand how MSPs can help them grow. The show will take place June 21 - 24, 2022 at the Broward County Convention Center in Fort Lauderdale, Florida.




Edited by Erik Linask

CustomerZone360 Contributor

SHARE THIS ARTICLE
Related Articles

Contact Center Adoption of AI on the Rise

By: Greg Tavarez    5/26/2022

LiveVox Holdings Inc.'s commissioned study conducted by Forrester Consulting identified the key use cases and challenges when deploying AI technology …

Read More

CUSTOMER Magazine Announces Winners of 2nd Annual Voice Technology Excellence Awards

By: TMCnet News    5/26/2022

TMC announced the winners of the 2022 Voice Technology Excellence Awards, presented by CUSTOMER magazine.

Read More

Job Interview Mistakes to Avoid

By: Contributing Writer    5/25/2022

When you're looking for some of the best ways of being able to improve and ace your job interview, you have to think about some of the key ideas that …

Read More

Unified Contact Center Solutions Provider SharpenCX Announces Partner Program

By: Tracey E. Schelmetic    5/23/2022

SharpenCX announced a new partner program to further its mission to deliver engaging agent and customer experiences anytime, anywhere with its agent-f…

Read More

Lang.ai Completes $10.5M Series A

By: Greg Tavarez    5/19/2022

Lang.ai completed a $10.5 million Series A to help CX teams turn conversations into insights and automation.

Read More