customer

CustomerZone360 NEWS

CustomerZone360 Home

Avaya, Microsoft Deliver Avaya OneCloud Solutions on Microsoft Azure

By Greg Tavarez May 10, 2022

Avaya and Microsoft paired Avaya OneCloud portfolio with Microsoft Azure to give organizations more options to increase productivity and customer engagement.

Avaya OneCloud, built on the success of Avaya OneCloud Contact Center as a Service, or CCaaS, on Azure, will allow organizations to introduce new experiences and capabilities to their existing solutions; allow employees to be more productive; and give customers flexibility to deploy in a hybrid, public or private cloud environment.

“The global scale of Microsoft helps ensure that our joint customers rapidly deploy Avaya OneCloud solutions in any cloud environment of their choice with speed, agility and cost competitiveness,” said David Austin, senior vice president, strategy and alliances, Avaya. “This represents a tremendous opportunity for customers to accelerate their journey to the cloud.”

Avaya achieved co-sell ready status and will work with Microsoft sales teams and partners on joint selling and enablement opportunities. The partnership will help customers benefit from their investments in Microsoft technologies to accelerate moving communications and contact center workloads to Azure.

 “Together, we are working to help customers around the world transform their businesses, and drive digital transformation and implement workload migration initiatives more rapidly,” said Casey McGee, vice president, Global ISV Partner Sales, Microsoft. “This is a significant opportunity, particularly for Microsoft customers as they move more workloads to Azure.”

Avaya CCaaS customers also will gain access to Nuance’s Contact Center AI technology integrated with OneCloud. Nuance is a Microsoft company.

“The combined capabilities of Microsoft and Nuance give Avaya customers flexibility to create and deliver intelligent, personalized and impactful consumer interactions with long-term investment protection and control of their data,” said Tony Lorentzen, senior vice president of intelligent engagement solutions at Nuance.

Avaya is expecting to expand OneCloud CCaaS capabilities with Microsoft Teams integration later this year, which will allow customers to broadly use the expertise and knowledge of their organization in servicing customers via the contact center.

To hear more about how Avaya is tackling businesses transformation – particularly in response to new workforce modalities – hear from Chief Evangelist Steve Forcum at Future of Work Expo 2022, taking place June 21-24, 2022 in Ft. Lauderdale, Florida. Future of Work Expo will focus on key elements of today's re-imagined workplace, not just for improving productivity, but also providing a better customer and employee experience, through the intersection of technology and the human element. Future of Work Expo is part of the #TECHSUPERSHOW experience.




Edited by Erik Linask

CustomerZone360 Editor

SHARE THIS ARTICLE
Related Articles

Contact Center Adoption of AI on the Rise

By: Greg Tavarez    5/26/2022

LiveVox Holdings Inc.'s commissioned study conducted by Forrester Consulting identified the key use cases and challenges when deploying AI technology …

Read More

CUSTOMER Magazine Announces Winners of 2nd Annual Voice Technology Excellence Awards

By: TMCnet News    5/26/2022

TMC announced the winners of the 2022 Voice Technology Excellence Awards, presented by CUSTOMER magazine.

Read More

Job Interview Mistakes to Avoid

By: Contributing Writer    5/25/2022

When you're looking for some of the best ways of being able to improve and ace your job interview, you have to think about some of the key ideas that …

Read More

Unified Contact Center Solutions Provider SharpenCX Announces Partner Program

By: Tracey E. Schelmetic    5/23/2022

SharpenCX announced a new partner program to further its mission to deliver engaging agent and customer experiences anytime, anywhere with its agent-f…

Read More

Lang.ai Completes $10.5M Series A

By: Greg Tavarez    5/19/2022

Lang.ai completed a $10.5 million Series A to help CX teams turn conversations into insights and automation.

Read More