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ConneXio Aims to Unseat CX Legacy Companies with Launch of ConneXio Cloud

By Tracey E. Schelmetic June 02, 2022

Technology doesn’t stand still – and those companies that don’t leverage the latest and greatest, risk losing market share. That goes for both vendors and their customers.  Adapting to the latest trends is a must in order to remain competitive.

ConneXio, a contact center solutions suite provider, has built up a robust collection of technologies in recent years. The company’s new platform, ConneXio Cloud, offers a portfolio of omnichannel customer experience and communication, VoIP phone systems, customer relationship management and customer engagement, workforce management and more. The platform taps a variety of technologies, including artificial intelligence (AI), voice Recognition, web3 and blockchain technology. The goal, according to the company, is to unseat some of the contact center industry’s largest legacy providers.

"Over the past 10 years we have aggregated resources from all over the globe to build an ecosystem of Software, People and Resources for our clients to leverage," said ConneXio founder Billy Shaheen in a statement. "Years ago, I was a young, naive entrepreneur who learned the hard way. We lost money, time, and opportunity in our journey to be where we are today. The goal is to remove the headaches we went through out of day to day for businesses and allow them to focus on what they do best."

To help clients attain high levels of customer engagement and a great customer experience, the company provides more than software. It offers hands-on support, guidance, and consulting services and even development, resources and outsourcing solutions.

“ConneXio's team sits with their clients and get to know their business, then tailor a solution to their needs specifically,” said the company. “If they do not already have it, they build it. If they can't build it, they source it through a trusted channel. ConneXio helps streamline processes and automate tasks to make their clients more efficient, profitable and successful overall.”

The new platform, ConneXio Cloud, is available now for businesses across the world.




Edited by Erik Linask

CustomerZone360 Contributor

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