customer

CustomerZone360 NEWS

Free eNews Subscription

ConneXio Aims to Unseat CX Legacy Companies with Launch of ConneXio Cloud

By Tracey E. Schelmetic June 02, 2022

Technology doesn’t stand still – and those companies that don’t leverage the latest and greatest, risk losing market share. That goes for both vendors and their customers.  Adapting to the latest trends is a must in order to remain competitive.

ConneXio, a contact center solutions suite provider, has built up a robust collection of technologies in recent years. The company’s new platform, ConneXio Cloud, offers a portfolio of omnichannel customer experience and communication, VoIP phone systems, customer relationship management and customer engagement, workforce management and more. The platform taps a variety of technologies, including artificial intelligence (AI), voice Recognition, web3 and blockchain technology. The goal, according to the company, is to unseat some of the contact center industry’s largest legacy providers.

"Over the past 10 years we have aggregated resources from all over the globe to build an ecosystem of Software, People and Resources for our clients to leverage," said ConneXio founder Billy Shaheen in a statement. "Years ago, I was a young, naive entrepreneur who learned the hard way. We lost money, time, and opportunity in our journey to be where we are today. The goal is to remove the headaches we went through out of day to day for businesses and allow them to focus on what they do best."

To help clients attain high levels of customer engagement and a great customer experience, the company provides more than software. It offers hands-on support, guidance, and consulting services and even development, resources and outsourcing solutions.

“ConneXio's team sits with their clients and get to know their business, then tailor a solution to their needs specifically,” said the company. “If they do not already have it, they build it. If they can't build it, they source it through a trusted channel. ConneXio helps streamline processes and automate tasks to make their clients more efficient, profitable and successful overall.”

The new platform, ConneXio Cloud, is available now for businesses across the world.




Edited by Erik Linask
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

CustomerZone360 Contributor

SHARE THIS ARTICLE
Related Articles

Amazon Connect Adds New Generative AI Capabilities to Aid Call Center Agents

By: Tracey E. Schelmetic    12/7/2023

Amazon Web Services, Inc. (AWS) recently announced the addition of new generative AI capabilities in Amazon Connect, AWS's cloud contact center.

Read More

Limango Future-Proofs Contact Center Operations with NICE CXone

By: Greg Tavarez    12/6/2023

Limango selected NICE CXone as the foundation for its contact center operations to drive operational efficiency and deliver positive customer experien…

Read More

Analyzing How CRM is Key to Success in the Hospitality Industry

By: Contributing Writer    12/6/2023

Hotel CRM is linked with improving performance and standing out of the crowd of other hotels next door. There is so much data floating around in the h…

Read More

E-MetroTel Introduces InfinityOne-Powered Omnichannel Contact Center for Better Customer Engagement

By: Greg Tavarez    12/6/2023

E-MetroTel customers can now manage incoming queries and communication across multiple media interfaces to provide a consistent user experience as the…

Read More

Qtrac and Mint Group Partner for New, Customized Customer Queuing Solutions

By: Tracey E. Schelmetic    12/6/2023

Virtual queue management and appointment scheduling solutions provider Qtrac recently announced that it entered a partnership with Mint Group, an Azur…

Read More