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UJET Solution Earns Customer Satisfaction Ratings Win

By Greg Tavarez July 01, 2022

UJET is a cloud contact center with a customer-first approach to innovation that is unifying the enterprise brand experience across sales, marketing and support and modernizing digital and in-app experiences.

UJET announced what is says is the the contact center industry’s first cloud-to-cloud failover solution, CX Intercloud, to ensure 100% uptime and availability for customer service and sales operations.

“UJET’s contact center solution is designed with the user top of mind. Our goal is to be secure, scalable and easy to use because that’s what our customers and partners prioritize. When you have the most concurrent agents in the industry, nothing less will do,” said Vasili Triant, chief operating officer of UJET.

On its 2022 Summer Grid Report for Enterprise and Mid-Market Satisfaction in Contact Center Operations Software, G2 recognized UJET with a score of 98 out of 100.

G2 recognized UJET’s solution as:

  • Best overall user satisfaction in contact center operations for the ninth consecutive quarter, increasing from 97/100 rating to 98/100 rating.
  • Best in the Enterprise Index Report, including most likely to be recommended, best usability and most implementable.
  • Momentum leader recognizing UJET’s high-growth trajectory based upon user satisfaction, employee growth and digital presence.
  • Best mid-market contact center based on overall usability and relationship index.
  • Top-3 overall leader in the Mid-Market Results Index based on customers' likelihood to recommend UJET’s product.

“The G2 Summer report is validation that our momentum is accelerating and we’re delivering strategic business value,” said Triant. “Legacy technology truly cannot cater to the evolving needs of the modern business and customer like cloud-based contact center software can.”

Edited by Erik Linask
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