Jenne CBS Expands Contact Center Portfolio with Playvox

Jenne Cloud Services Brokerage partnered with Playvox, a CRM-connected omnichannel contact center provider of workforce engagement solutions. Jenne's agents will have access to Playvox’s suite of cloud-based applications. The applications equip contact center teams, workforce managers, quality analysts and leaders with the tools and real-time intelligence needed to create healthy work environments and better customer experiences.

“Jenne has a reputation for bringing innovative solutions to market through its extensive partner network,” said Carver Matheidas, vice president of channels, Playvox. “We’re thrilled to join with this industry giant to bring workforce engagement management for the digital era to the ever-changing customer experience market.”

With Playvox, users can automate workflows, scheduling and auditing through workforce engagement management solutions. Playvox WFM moves at the speed of the business, elevating capacity planning to an integrated and dynamic solution that evolves with changing hiring conditions.

Playvox will also help users move away from spreadsheets and manual quality assurance processes for chat, support tickets and text-based interactions to easily evaluate and identify customer service problems in real-time.

“Playvox is a globally recognized software leader in workforce and quality management,” said Shawn Berry, senior vice president of global cloud sales, Jenne Cloud Services Brokerage. “The company’s platform was born in the cloud, and its digital-first mindset is the perfect offering to help Jenne’s valued agent partners deliver a custom, best-in-class solution.”