customer

CustomerZone360 NEWS

Free eNews Subscription

Jenne CBS Expands Contact Center Portfolio with Playvox

By Greg Tavarez July 22, 2022

Jenne Cloud Services Brokerage partnered with Playvox, a CRM-connected omnichannel contact center provider of workforce engagement solutions. Jenne's agents will have access to Playvox’s suite of cloud-based applications. The applications equip contact center teams, workforce managers, quality analysts and leaders with the tools and real-time intelligence needed to create healthy work environments and better customer experiences.

“Jenne has a reputation for bringing innovative solutions to market through its extensive partner network,” said Carver Matheidas, vice president of channels, Playvox. “We’re thrilled to join with this industry giant to bring workforce engagement management for the digital era to the ever-changing customer experience market.”

With Playvox, users can automate workflows, scheduling and auditing through workforce engagement management solutions. Playvox WFM moves at the speed of the business, elevating capacity planning to an integrated and dynamic solution that evolves with changing hiring conditions.

Playvox will also help users move away from spreadsheets and manual quality assurance processes for chat, support tickets and text-based interactions to easily evaluate and identify customer service problems in real-time.

“Playvox is a globally recognized software leader in workforce and quality management,” said Shawn Berry, senior vice president of global cloud sales, Jenne Cloud Services Brokerage. “The company’s platform was born in the cloud, and its digital-first mindset is the perfect offering to help Jenne’s valued agent partners deliver a custom, best-in-class solution.”

Through Jenne’s offerings, which now include Playvox, agents have access to cloud solutions, including CCaaS, cybersecurity, network connectivity, storage and disaster recovery and UCaaS.


Edited by Erik Linask
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

CustomerZone360 Editor

SHARE THIS ARTICLE
Related Articles

AI Won't Replace Human Agents, But Agents Need to Adapt to Working with AI

By: Tracey E. Schelmetic    9/28/2023

A recent analysis released by workforce management company Calabrio highlighted the essential role of hybrid and remote contact center agents, the exp…

Read More

Traditional Call Quality Assurance Programs are Ineffective at Improving CSAT

By: Tracey E. Schelmetic    9/27/2023

Research conducted by SQM Group found that only 19 percent of call center managers strongly agree that their call center's quality assurance program h…

Read More

More Enterprises Turn to CCaaS to Deliver Better Customer Interactions

By: Greg Tavarez    9/27/2023

Many enterprises are turning to automation and the cloud to address a growing number of customer interactions efficiently and with the agility to adap…

Read More

The benefits of Salesforce phone system integration

By: Contributing Writer    9/27/2023

Salesforce, the global leader in CRM solutions, provides various software options to assist companies in effectively managing their customer relations…

Read More

Now Available from Zoom: Workforce Engagement Management Suite for Contact Centers

By: Alex Passett    9/26/2023

Now available for Zoom Contact Center customers, Zoom's new Workforce Engagement Management suite (including its Workforce Management and Quality Mana…

Read More