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NEC and T-Metrics Collab on Seamless On-Premises Contact Center Solution
NEC and T-Metrics are in an alliance that provides maximum control over the ability to deliver seamless contact center experiences within an on-premis…
Read MoreICC Provider Five9 Recognized Among Aragon Leaders
Five9 is named a leader for its strengths in omnichannel, no-code IVA development, full support for digital and voice channels.
Read MoreExperian Highlights 2023's New Fraud Initiatives for Scammers
This year's annual predictions from Experian show that fraudsters will use new deception techniques to outsmart businesses and deceive consumers.
Read MoreDigital-Native Merchants Need an Appropriate Customer Service Strategy
Whether relying on internal staff or a well-resourced BPO, digital organizations should examine several concepts to deliver exceptional customer exper…
Read MoreUpscale Grocery Chain, The Fresh Market, Implements VoCoVo Telephony Headsets for Employees
Specialty grocer The Fresh Market recently implemented UK-based VoCoVo's lightweight wireless headsets with telephony abilities in 44 stores as it con…
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