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Kyndryl Commits to Strengthening Delta's IT Infrastructure

By Greg Tavarez February 23, 2023

Most remember seeing empty airports two years ago when the pandemic hit. Fast-forward to 2023, and the passenger demand is expected to reach 85.5% of 2019 levels over the course of 2023, with 4.2 billion travelers expected to fly, according to The International Air Transport Association. Spring break is around the corner, so it should be expected for airports to be jam-packed through the middle of April. 

This makes it vital for airlines to have an IT infrastructure in place that is flexible to scale and meet fluctuations in customer demand. This is no different for Delta Air Lines. To continue to meet the demand of more than 4,000 daily flights across its global network, Delta is extending its partnership with Kyndryl to enhance IT resiliency and scalability. The partnership is extended for five more years. 

The IT infrastructure services provider helps Delta run the core systems that power the airline’s essential operations, including crew rostering and scheduling, as well as the system that supports Delta’s maintenance documentation process.  

Kyndryl also supports Delta’s major customer relations and loyalty programs and Delta’s software for rebooking passengers from canceled flights. 

“Flexible and reliable systems deployed at scale are critical to serving customers with the very best service, support and experiences that make Delta different,” said Rahul Samant, Delta’s EVP and chief information officer. “Our continued partnership with Kyndryl is pivotal in meeting customer expectations each time they travel on Delta and will accelerate technological innovations in the years to come.” 

With the support of Kyndryl, Delta continues to provide a high level of reliability and service, and it can advance how its data is harnessed for innovation in the future. 

“Through our nearly 20 years of trusted collaboration, the Kyndryl team has a deep understanding of Delta’s business, and we are committed to helping them stay one step ahead and deliver the best possible air travel experiences for a post-pandemic world,” said Amy Salcido, president, Kyndryl U.S. 

Edited by Greg Tavarez
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CustomerZone360 Editor

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