customer

CustomerZone360 NEWS

Free eNews Subscription

Recipients of the 2023 CUSTOMER Product of the Year Award Announced

By CustomerZone360 News March 08, 2023

25th Annual award recognizes the most innovative customer experience technology solutions

Shelton, CT, March 8, 2023 — TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2023 CUSTOMER  Product of the Year Award, presented by CUSTOMER magazine.

The CUSTOMER Products of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the winners of a 2023 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Every year I am so impressed by each winning company’s dedication to quality in solutions that benefit the overall customer experience – while driving ROI for companies that use them.”

2023 CUSTOMER Product of the Year Award Winners

Company

Product

101VOICE

101TEAMS

ACT (Advanced Call Center Technologies)

ACT TX Boost

Calix

Calix Support Cloud

Concentrix

Concentrix Insights Platform (CIP)

Cresta

Cresta AI Productivity Suite

FluentStream

FluentStream

GlowTouch

WizDom: GlowTouch Virtual Coach

GlowTouch LLC

GloWin: GlowTouch Coaching Portal

ibex

ibex Inspire

ibex

ibex Virtual Floor Management System

ibex

ibex Round

ibex

ibex Witness

IntelePeer

IntelePeer Smart Communicator

Intermedia Cloud Communications

Intermedia Unite

IntouchCX

KA360

IntouchCX

Superpunch

Kyndi

Kyndi Natural Language Platform

LiveVox, Inc.

LiveVox Configurable Agent Desktop with Integrated Agent Workflows

Metropolis Corp

Expo XT Collaboration Analytics

nice

Enlighten AutoSummary

NICE Corporation

Enlighten XO +AutoFlow

OITVOIP

OITVOIP

Playvox

Playvox’s Capacity Planner

Rev.io

Rev.io Odin

TCN

TCN Operator

TouchPoint One

Acuity - Contact Center Performance Management

Transaction Network Services

TNS Enterprise Branded Calling

Unanet

Unent CRM by Cosential

Upstream Works

Upstream Works Agent Desktop

Verint

Verint Intelligent Interviewing

VOZIQ LLC

VOZIQ AI Predictive Price Increase Solution

Zultys

Zultys MX System

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://customer.tmcnet.com/.

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC's content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet .

For more information about TMC, visit www.tmcnet.com.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

TMC Contact
Michelle Connolly
Senior Marketing Manager
203-852-6800
[email protected]




Edited by Erik Linask
Get stories like this delivered straight to your inbox. [Free eNews Subscription]
SHARE THIS ARTICLE
Related Articles

The Relationship between Customer Communication Channels and Service Response Times

By: Contributing Writer    10/28/2026

Customers rate services based on the answer they get, the amount of time spent, and the ease of reaching a business. Different communication channels …

Read More

Your Most At-Risk Customers Aren't Sending Signals. What to Do About That.

By: Contributing Writer    10/20/2026

Today's technology offers ample opportunity for companies to track a wide range of data points about their prospects and customers. They can identify …

Read More

The Coming Collision Between Contact Centers and Agentic Voice

By: Eric Klein    10/13/2026

For decades, contact center technology has been designed to keep human agents talking. Agentic Voice changes the question from how to keep agents busy…

Read More

CUSTOMER Magazine Announces Winners of the 2026 Conversational AI Excellence Awards

By: TMCnet News    10/13/2026

From intelligent virtual agents and voice AI to generative AI-powered assistants and autonomous conversational solutions, this year's Conversational A…

Read More

CUSTOMER Magazine Announces Recipients of the 2026 CUSTOMER Experience Innovation Awards

By: TMCnet News    10/13/2026

The CUSTOMER Experience Innovation Awards recognize companies and technologies transforming how organizations attract, engage, support, and retain cus…

Read More