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Recipients of the 2023 CUSTOMER Product of the Year Award Announced

By CustomerZone360 News March 08, 2023

25th Annual award recognizes the most innovative customer experience technology solutions

Shelton, CT, March 8, 2023TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2023 CUSTOMER  Product of the Year Award, presented by CUSTOMER magazine.

The CUSTOMER Products of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the winners of a 2023 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Every year I am so impressed by each winning company’s dedication to quality in solutions that benefit the overall customer experience – while driving ROI for companies that use them.”

2023 CUSTOMER Product of the Year Award Winners

Company

Product

101VOICE

101TEAMS

ACT (Advanced Call Center Technologies)

ACT TX Boost

Calix

Calix Support Cloud

Concentrix

Concentrix Insights Platform (CIP)

Cresta

Cresta AI Productivity Suite

FluentStream

FluentStream

GlowTouch

WizDom: GlowTouch Virtual Coach

GlowTouch LLC

GloWin: GlowTouch Coaching Portal

ibex

ibex Inspire

ibex

ibex Virtual Floor Management System

ibex

ibex Round

ibex

ibex Witness

IntelePeer

IntelePeer Smart Communicator

Intermedia Cloud Communications

Intermedia Unite

IntouchCX

KA360

IntouchCX

Superpunch

Kyndi

Kyndi Natural Language Platform

LiveVox, Inc.

LiveVox Configurable Agent Desktop with Integrated Agent Workflows

Metropolis Corp

Expo XT Collaboration Analytics

nice

Enlighten AutoSummary

NICE Corporation

Enlighten XO +AutoFlow

OITVOIP

OITVOIP

Playvox

Playvox’s Capacity Planner

Rev.io

Rev.io Odin

TCN

TCN Operator

TouchPoint One

Acuity - Contact Center Performance Management

Transaction Network Services

TNS Enterprise Branded Calling

Unanet

Unent CRM by Cosential

Upstream Works

Upstream Works Agent Desktop

Verint

Verint Intelligent Interviewing

VOZIQ LLC

VOZIQ AI Predictive Price Increase Solution

Zultys

Zultys MX System

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://customer.tmcnet.com/.

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC's content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on FacebookLinkedIn and Twitter@tmcnet .

For more information about TMC, visit www.tmcnet.com.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

TMC Contact
Michelle Connolly
Senior Marketing Manager
203-852-6800
[email protected]




Edited by Erik Linask
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