A consumer goes to several electronic retailers, in-store and online, looking for a new monitor that fits their needs. After asking several questions to the retailers and getting no clear-cut answers they were hoping for, they end up pulling out of making a final decision because of the fatigue they experienced during the decision-making process. Let’s face it, all consumers have been there.
The decision-making process for researching items and finding the one that meets a shopper's various health requirements or personal preferences often takes a long time, and for several reasons.
A vast number of options available to shoppers make it challenging to choose the right product. Shoppers may not have enough information about the products they're considering, which can lead to uncertainty about which one to choose. Shoppers also face information provided by different sources conflicting with each other, which does not help the cause.
And all these things, when built up, end in the same result as the consumer in the hypothetical above:
So, to accurately answer personalized consumer questions, Verneek, known for delivering Consumer Experience AI to enterprises, launched One Quin, the proprietary Consumer Experience AI platform. With Quin, the research and discovery processes for shoppers take place on the same platform (and in less than the 10 seconds that it takes to utter an average sentence, according to Verneek).
Unlike other AI platforms, Quin is trained on a vast compilation of real-time consumer queries and structured and unstructured public information. This dynamic enterprise data is automatically augmented with relevant public information, making Quin uniquely reliable in answering specific questions.
Quin's flagship product, Quin Shopping AI, is designed to help shoppers make better and faster decisions throughout their online or in-store shopping journeys. Quin is capable of fulfilling even the most sophisticated shopping requests, including finding available product assortments or recipes that match specific health or budget constraints, as well as providing general health or customer service advice.
Quin combs through all relevant public and participating retailers' proprietary data in real-time, providing a profoundly personalized AI shopping experience. With Quin, shoppers can expect a seamless and efficient shopping journey through AI support that, as Verneek co-founder Nasrin Mostafazadeh says, is not on Amazon's Alexa, Apple's Siri, Google Search or even OpenAI's ChatGPT.
“One Quin brings together all search bars, navigation menus and chat boxes under the same hood, and answers questions based on the curated sources of up-to-date information from in-domain proprietary data augmented with relevant public data," said Mostafazadeh.
Verneek's technology is solving a major pain point for the 40 million daily food shoppers across the US. Quin is AI plus curated knowledge in one box and can be integrated with a retailer's mobile app or website in less than two weeks.
Edited by Alex Passett