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CUSTOMER Magazine Announces Recipients of the 2023 Conversational AI Excellence Awards

By CustomerZone360 News November 07, 2023

Shelton,  CT, DATETMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of 2023 Conversational AI Excellence Award, presented by TMC’s CUSTOMER magazine.

The 2023 Conversational AI Excellence Awards recognize tools, platforms and applications that contribute to the delivery of Conversational AI solutions. The awards celebrate the innovative and impactful use of conversational AI technology across various industries.

Each winner is being honored for their have demonstrated excellence in leveraging conversational AI to enhance customer experiences, streamline operations, and drive business success.

“Congratulations to the recipients of the 2023 Conversational AI Excellence Award,” said Rich Tehrani, CEO, TMC.Receiving the 2023 Conversational AI Excellence Award is a testament to the unwavering commitment to pushing the boundaries of AI-powered conversations – improving every step of the customer journey. This recognition reaffirms each winner’s dedication to revolutionizing the way humans interact with AI, setting a new standard for the future of conversational technology."

2023 Conversational AI Excellence Award Winners:

Company

Product

Cognigy

Cognigy.AI

Cresta

Cresta’s Conversational AI Powered Agent Assist

Cyara

Botium

Espressive

Espressive Barista

Juniper Networks

Juniper Networks Marvis Virtual Network Assistant

Verint

Verint Intelligent Virtual Assistant

Winning the 2023 Conversational AI Excellence Award can be valuable for several reasons:

  1. Recognition and Prestige: Winning an industry award can enhance your reputation and credibility within the industry. It's a way of showcasing your expertise and achievements to peers, customers, and potential clients.
  2. Increased Visibility: Awards often come with press coverage, media attention, and mentions in industry publications. This increased visibility can lead to more opportunities, partnerships, and business inquiries.
  3. Marketing and Promotion: Winning an award provides valuable content for marketing materials, press releases, social media, and your website. You can use the award to highlight your achievements and differentiate yourself from competitors.
  4. Boost in Employee Morale: Winning an award can boost the morale of your team. It validates their hard work and dedication, leading to increased motivation and job satisfaction.
  5. Customer Trust: Winning awards can instill trust in your customers, as it shows that your products or services have been recognized as exceptional by industry experts.
  6. Differentiation: In a competitive market, an award can set you apart from your competitors and make your business stand out.

For more than 20 years, TMC has been honoring technology companies with recognition programs in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since its launch in 1982 as Telemarketing Magazine, CUSTOMER magazine has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC
Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.

In turn, leading technology vendors rely on TMC, Customerzone360 and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.

Our live events, including the ITEXPO #TECHSUPERSHOW, offer unparalleled visibility and sales prospects for all participants. With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.

In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.

TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing success.

To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn, and Twitter by following @tmcnet.

TMC Contact:
Michelle Connolly
Senior Marketing Manager
203-852-6800 x170
[email protected]




Edited by Erik Linask
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