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Recipients of the 2023 CUSTOMER Contact Center as a Service (CCaaS) Products of the Year Award Announced

By CustomerZone360 News November 09, 2023

1st Annual award recognizes the leading solutions helping contact center buyers

Shelton, CT, November 9, 2023TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2023 CUSTOMER CCaaS Product of the Year Awards, presented by CUSTOMER magazine.

The CUSTOMER CCaaS Product of the Year Awards honor individual solutions that have demonstrated exceptional achievements in delivering top-tier, scalable, and feature-rich contact center solutions to businesses of all sizes. The awards celebrate those who have revolutionized customer service and empowered organizations to deliver seamless, personalized, and exceptional CX to their clientele.

“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the winners of a 2023 CCaaS Products of the Year Award,” said Rich Tehrani, CEO, TMC. “As the CX industry continues to evolve, recognizing the innovation and dedication of outstanding CCaaS solutions providers is more important than ever, the launch of this inaugural award is a celebration of excellence in cloud-based contact center solutions. “

2023 CUSTOMER Product of the Year Award Winners

Company

Product

101VOICE

101VOICE Cloud Telephony

Broadvoice

Broadvoice CCaaS Omnichannel Cloud Contact Center

LiveVox

LiveVox

Mutare

Mutare Voice Traffic Filter

NICE

Enlighten AutoSummary

Reinvent Telecom

MyCloud Contact Center

RouteThis

RouteThis Core

Thrio, Inc.

Thrio CCaaS Platform

Verint

Verint Open CCaaS Platform

Viirtue

Viirtue White Label CCaaS

Winning the 2023 CUSTOMER CCaaS Product of the Year Award can be valuable for several reasons:

  1. Recognition and Prestige: Winning an industry award can enhance your reputation and credibility within the industry. It's a way of showcasing your expertise and achievements to peers, customers, and potential clients.
  2. Increased Visibility: Awards often come with press coverage, media attention, and mentions in industry publications. This increased visibility can lead to more opportunities, partnerships, and business inquiries.
  3. Marketing and Promotion: Winning an award provides valuable content for marketing materials, press releases, social media, and your website. You can use the award to highlight your achievements and differentiate yourself from competitors.
  4. Boost in Employee Morale: Winning an award can boost the morale of your team. It validates their hard work and dedication, leading to increased motivation and job satisfaction.
  5. Customer Trust: Winning awards can instill trust in your customers, as it shows that your products or services have been recognized as exceptional by industry experts.
  6. Differentiation: In a competitive market, an award can set you apart from your competitors and make your business stand out.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC

Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.

In turn, leading technology vendors rely on TMC, Customerzone360 and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.

Our live events, including the ITEXPO #TECHSUPERSHOW, offer unparalleled visibility and sales prospects for all participants. With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.

In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.

TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing success.

To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn, and X by following @tmcnet.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

TMC Contact:
Michelle Connolly
Senior Marketing Manager
203-852-6800
[email protected]




Edited by Erik Linask
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