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Recipients of the 2023 CUSTOMER Contact Center Analytics Product of the Year Award Announced

By CustomerZone360 News December 21, 2023

Shelton, CT, December 21, 2023TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2023 CUSTOMER Contact Center Analytics Products of the Year Award, presented by CUSTOMER magazine.

The CUSTOMER Contact Center Analytics Products of the Year Award recognizes vendors that effectively demonstrated that their solution empowers businesses to harness the power of data-driven insights, foster customer loyalty, and thrive in an increasingly competitive marketplace.

“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the winners of a 2023 Contact Center Analytics Products of the Year Award,” said Rich Tehrani, CEO, TMC. “By securing this award, each winner proves that their solution exceeds the high expectations of today's contact center management. I’m excited to follow these companies to see their innovations in 2024 and beyond.”

The results of the 2023 CUSTOMER Product of the Year Award will be published in CUSTOMER magazine online.

2023 CUSTOMER Contact Center Analytics Product of the Year Award Winners

Company

Product

101VOICE

101VOICE Cloud Contact Center

IntelePeer

IntelePeer SmartFlows Call Summary Dashboard

Transaction Network Services

TNS Enterprise Branded Calling

Winning the 2023 CUSTOMER Contact Center Analytics Product of the Year Award Winners can be valuable for several reasons:

  1. Recognition and Prestige: Winning an industry award can enhance your reputation and credibility within the industry. It's a way of showcasing your expertise and achievements to peers, customers, and potential clients.
  2. Increased Visibility: Awards often come with press coverage, media attention, and mentions in industry publications. This increased visibility can lead to more opportunities, partnerships, and business inquiries.
  3. Marketing and Promotion: Winning an award provides valuable content for marketing materials, press releases, social media, and your website. You can use the award to highlight your achievements and differentiate yourself from competitors.
  4. Boost in Employee Morale: Winning an award can boost the morale of your team. It validates their hard work and dedication, leading to increased motivation and job satisfaction.
  5. Customer Trust: Winning awards can instill trust in your customers, as it shows that your products or services have been recognized as exceptional by industry experts.
  6. Differentiation: In a competitive market, an award can set you apart from your competitors and make your business stand out.

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC

Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.

In turn, leading technology vendors rely on TMC, Customerzone360 and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.

Our live events, including the ITEXPO #TECHSUPERSHOW, offer unparalleled visibility and sales prospects for all participants. With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.

In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.

TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing success.

To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn, and X by following @tmcnet.

TMC Contact:
Michelle Connolly
Senior Marketing Manager
203-852-6800
[email protected]




Edited by Erik Linask
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