CUSTOMER Magazine Announces Winners of the 2025 Contact Center Technology Awards

The 12th annual program honors the best and most innovative in CX technology solutions

Shelton, CT, August 5, 2025 — TMC, a global, integrated media company helping clients build communities via in person and digital marketing campaigns, today announced the winners of the 12^th annual Contact Center Technology Awards, presented by its premier publication, CUSTOMER magazine.

The evolution of customer care isn’t solely in the hands of human agents—it also depends on the technology empowering both human and AI-driven agents to deliver seamless, efficient, and satisfying interactions. From intelligent automation to real-time agent assistance, the right tools ensure every customer leaves an interaction with a positive experience.

CUSTOMER magazine’s Contact Center Technology Awards recognize these exemplary hardware and software solutions and applications that have converted technology into a key tool for delivering world class CX.

“For more than a decade, CUSTOMER’s Contact Center Technology Awards have honored the pioneering companies and solutions driving true progress in CX strategies,” said Rich Tehrani, CEO of TMC. “This year’s recipients are being recognized both for their technology, and for the proven results they deliver—helping businesses retain their most valuable asset: their customers.”

2025 CUSTOMER Magazine Contact Center Technology Award Winners:

A Respected Honor - Backed by TMC’s 50 Years of Excellence

Earning any award from CUSTOMER magazine instantly elevates the brand for each winning company. Their stature is raised not only before TMC’s extensive and educated audience of technology professionals, decision-makers, and executives, but their entire eco-system of end users and other providers. Customerzone360 reaches in excess of 1,000,000 monthly unique visitors.

Established in 1972, parent company TMC has a long-standing presence in the technology media space – and are respected for our unbiased coverage of IP communications, cybersecurity, telecom, IoT, cloud, CX, and AI. Earning a Customerzone360 award brings a high level of industry recognition.

For more information and to view the schedule of upcoming TMC and Customerzone360 awards, please visit www.tmcnet.com/awards.

About CUSTOMER Magazine

TMC’s?CUSTOMER?magazine, originally launched in 1982 as Telemarketing magazine, remains the go-to resource for news, insights, and strategies that elevate customer engagement across all channels. Each issue explores the latest advancements in AI-powered CX, omnichannel communication, agent enablement, customer journey analytics, conversational AI, automation, mobile and cloud-based solutions, workforce optimization, and more. For additional information, please visit https://www.customerzone360.com.

About TMC
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected awards in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

TMC also provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.