Award recognizes the leading solutions helping high-volume contact centers deliver world-class customer outcomes
Shelton, CT — December 5, 2025 — TMC, a global integrated media company helping clients build communities through in-person events and digital marketing programs, today announced the winners of the 2025 CUSTOMER CCaaS Product of the Year Awards, presented by CUSTOMER magazine.
The CCaaS Product of the Year Awards honor the individual platforms and solutions that are setting new standards for cloud-based contact center technology. This year’s winners demonstrated exceptional innovation, scalability, intelligence, and reliability—empowering organizations of all sizes to deliver faster, more personalized, and more efficient customer experiences.
Award recipients were selected based on their proven ability to elevate CX outcomes through advanced capabilities such as AI-driven routing, real-time analytics, omnichannel orchestration, workforce optimization, automation, security, self-service, agent-assist tools, and seamless integrations across business-critical systems. Each solution showcased meaningful, measurable improvements in customer satisfaction, operational efficiency, and business performance.
“On behalf of TMC and CUSTOMER magazine, I extend our sincere congratulations to the winners of the 2025 CCaaS Product of the Year Awards,” said Rich Tehrani, CEO and Group Editor-in-Chief of TMC.
“As organizations continue to invest in cloud-native technologies to transform their customer experience, these award-winning solutions stand out for their innovation, reliability, and ability to generate real results. The companies we recognize today are driving the future of the contact center industry and redefining what’s possible in the customer experience landscape,” Tehrani added.
2025 CUSTOMER CCaaS Product of the Year Award Winners
A Respected Honor - Backed by TMC’s 50 Years of Excellence
Earning any award from Customerzone360 and Cloud Computing instantly elevates the brand for each winning company. Their stature is raised not only before TMC’s extensive and educated audience of technology professionals, decision-makers, and executives, but their entire eco-system of end users and other providers. Customerzone360 reaches in excess of 1,000,000 monthly unique visitors.
Established in 1972, parent company TMC has a long-standing presence in the technology media space – and are respected for our unbiased coverage of IP communications, cybersecurity, telecom, IoT, cloud, CX, and AI. Earning a Customerzone360 award brings a high level of industry recognition.
For more information and to view the schedule of upcoming TMC and Customerzone360 awards, please visit www.tmcnet.com/awards.
About TMC
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected awards in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.
TMC also provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.
TMC Contact:
Stephanie Thompson
Manager, TMC Awards
203-852-6800
[email protected]
Edited by
Erik Linask
