customer

CustomerZone360 NEWS

CustomerZone360 Home

TMC Announces Winners of the 11th Annual Speech Technology Excellence Award

By Special Guest
June 11, 2015

Norwalk, CT, June 11, 2015TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the recipients of the 2015 Speech Technology Excellence Award.  

The eleventh-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers. These include, but are not limited to, speech and analytics engines, IVR and self-service solutions, headphones, and voice-activated applications and services.

“Winners of the Speech Technology Excellence Award have demonstrated to the editors of CUSTOMER magazine that their products are exemplary in the speech technology industry.  These products have proven superior capability and ultimately improved the bottom line for customers,” said Rich Tehrani, CEO, TMC

The results of the 2015 Speech Technology Excellence Award will be published in the June 2015 edition of CUSTOMER Magazine.

2015 Speech Technology Excellence Award Winners:

Company

Product

Cyara

Cyara Chat

Genesys

Genesys Voice Platform

Genesys

Genesys Interaction Analytics

HP / HP WFO Software

HP Explore

Intelligent Voice

Intelligent Voice

Interactions

Interactions' conversational solutions for customer care

LiveVox

LiveVox

Mattersight

Mattersight® Predictive Behavioral Routing

Nexidia

Nexidia Interaction Analytics

Nice Systems Ltd.

NICE Interaction Analytics

SmartAction

Intelligent Voice Automation (IVA)

SPLICE Software

SPLICE Dialog SuiteTM

TantaComm

Analyze

TCN

Platform 3 VocalVision

Verint Systems Inc.

Verint® Speech Analytics™

Votcall

Votacall VM 2 Text App

VPI (Voice Print International, Inc.)

VPI EMPOWER

Ytel, Inc.

SSDT

ZOOM International

ZOOM Speech Analytics (SpeechREC)

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. Customerzone360 is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST) Expo, WebRTC Conference & Expo; and more. Visit TMC Events for additional information.

For more information about TMC, visit www.tmcnet.com.

TMC Contact:                                                                        
Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287
rconyngham@tmcnet.com

###




Edited by Stefania Viscusi
SHARE THIS ARTICLE
Related Articles

What AI Can and Cannot Do for CX: The Next Generation Balancing Act of Data and Humans

By: Special Guest    7/10/2019

Gartner's Hype Cycle traditionally shares the "peak of inflated expectations" and the "trough of disillusionment" that precede the "plateau of product…

Read More

Cloud or On-Premises Contact Center: It's Your Choice

By: Special Guest    7/3/2019

Frost & Sullivan's Nancy Jamison speaks with Noble Systems CEO Jim Noble about the single-code base that allows customers to easily move their contact…

Read More

CUSTOMER Magazine Announces Winners of the 2019 CRM Excellence Award

By: TMCnet News    6/20/2019

TMC announced the winners of its 20th Anniversary CRM Excellence Award.

Read More

Constant Contact Leverages Glance Networks' Visual Engagement to Transform Service Centers into a Revenue Centers

By: Erik Linask    6/18/2019

Constant Contact increased its contact center efficiency, productivity, customer satisfaction, and revenue thanks to Glance Networks solution.

Read More

Trends that will Improve the Customer Service Experience in 2020

By: Special Guest    6/12/2019

Customer service has long been a necessary factor in a company's success. With a growing number of in-person and e-commerce businesses entering variou…

Read More