Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She has a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has been covering the telecom and call center industry for over a decade and specializes in commentary and coverage of both workforce management and unified communications topics.
|Stop Wasting Time on Hold: VHT Cloud Changes the Customer Service Game 10/12/2016|
|Skip the Long Line: Better Customer Service with VHT Cloud 10/06/2016|
|Real-Time Customer Care is Essential in 2016 01/13/2016|
|Fathom Voice CEO Shares 2016 CRM Predictions 01/05/2016|
|Better Training & Support Holds Key to Excellent WFM 07/13/2015|