The 17th annual award honors the best in CRM solutions
Norwalk, Conn., May 2, 2016 — TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of their 17th Annual CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.
The 2016 CRM Excellence Award winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle. Based on hard data, facts and figures, each CRM Excellence Award winner has demonstrated the improvements their products have made in their clients’ businesses.
“This year’s CRM Excellence Award winners are industry leaders in CRM products and services who have demonstrated a commitment to creating innovative software and services. All of the winners have substantially improved the processes of their clients’ businesses by improving the flow of information needed for companies to retain their most important asset – their customers,” said Rich Tehrani, CEO, TMC.
Winning products and services of the 2016 CRM Excellence Award are listed below and will be featured in the June 2016 issue of CUSTOMER magazine.
2016 CUSTOMER Magazine CRM Excellence Award Winners:
Confirmit Horizons Version 19
ConnectLeader® Intelligent Sales Acceleration Platform
Encore Workforce Optimization
Expert Global Solutions, Inc.
Pharmacy Benefits Manager (PBM)
Genesys Customer Experience Platform
Jacada Visual IVR
Customer-Centric Organization Planning & Design
Michigan Veterans Affairs Agency (MVAA)
Salesforce Service Cloud
Microsoft Dynamics CRM
ContactWorld for Service
NICE Total Voice of the Customer
The Minacs Group (USA) Inc.
Verint Systems Inc.
Verint Knowledge Management
Vocalcom Contact Center
VOZIQ Predictive Text Analytics Solution for Contact Centers
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. Customerzone360 is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST) Expo, WebRTC Conference & Expo; and more. Visit TMC Events for additional information.
For more information about TMC, visit www.tmcnet.com.
203-852-6800, ext. 139
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