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Recipients of the 2018 CUSTOMER Products of the Year Award Announced

By TMC February 22, 2018

20th Annual award recognizes the most innovative customer experience technology solutions

Trumbull, CT- February 21, 2018TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2018 CUSTOMER  Products of the Year Award, presented by CUSTOMER magazine.

The CUSTOMER Products of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the winners of a 2018 Products of the Year Award,” said Rich Tehrani, CEO, TMC. “Every year I am so impressed by each winning company’s dedication to quality in solutions that benefit the overall customer experience – while driving ROI for companies that use them.”

The results of the 2018 CUSTOMER Product of the Year Award will be published in the 2018 2nd Quarter issue of CUSTOMER magazine.

2018 CUSTOMER Product of the Year Award Winners

Company Product
Anexinet ListenLogic Omni-Channel Analytics Platform
Aspect Software Aspect Via™ Workforce Management™
Brightlink IP Liveview®
Cicero Inc Cicero Insight
Clear C2, Inc. C2CRM
Confirmit Confirmit Horizons Version 23
CounterPath Corporation Bria 5 Desktop for Windows and Mac
Cyara Cyara Velocity
IT Management Corporation 101VOICE Cloud Telephony
Jabra Jabra Evolve 75e
Knoah Solutions KnoahsARK 360
MasterStream ERP Drive! by MasterStream
Monet Software Monet Workforce Management for Salesforce®
NewVoiceMedia ContactWorld
Noble Systems Noble® Conversations Analytics Now
Pegasystems Pega Intelligent Virtual Assistant cloud-based phone service
Pointillist Pointillist
Star2Star Communications Hybrid Unified Communications System
Topbox Topbox
TouchPoint One A-GAME
UniVoIP Inc. Cloud-Based Omni-Channel Contact Center Solution
Upstream Works Software Upstream Works for Finesse (UWF)
Verint Verint Customer Engagement
Votacall Votacall - Cloud Call Center
VXI Global Solutions, LLC VisionSuite
Zacoustic Zacoustic

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit  

About TMC

Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers. 

TMC’s Marketplaces: 

  • Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking.
  • Custom Lead Programs uncover sales opportunities and build databases. 
  • In-Person and Online Events boost brands, enhance thought leadership and generate leads. 
  • Publications, Display Advertising and Newsletters bolster brand reputations. 
  • Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
  • Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit

TMC Contact                                                                         
Jessica Seabrook
Marketing Director

Edited by Mandi Nowitz
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