CustomerZone360 Contributors

Rory J. Thompson

Rory J. Thompson is a longtime techno-geek, starting with the PRODIGY online service back in the late ‘80s, and then having worked in various senior editorial capacities at major national technology publications including InformationWeek, Baseline and Smart Partner. Currently a Web Editor at TMC, he is also a contributing blogger to Ziff-Davis Media’s various web properties, including, where he takes a slightly jaded look at the world of technology today, and how life was so much better when we all had to use dial-up. Not.


Latest Articles

VanillaSoft to Sponsor Inside Sales Frontline Conference in Denver 06/08/2015
Sales Insight: More Success Found When Reps Follow Protocols 04/30/2015
Finding: Personal Connection Matters in Sales Calls 04/01/2015
Behold the Power of Speech Analytics 02/09/2015
'Social Selling' Taking on Greater Importance 02/06/2015
Say What? Maximizing the Benefits of Speech Analytics 02/06/2015
Making Customers Happy: Study Shows It's Not That Hard 02/05/2015
Company Social Media Silos Need to Go 01/23/2015
Pilot Program Launched To Help Sick Kids at Home 01/23/2015
IVR Plays Vital Role in New Telehealth Monitoring Effort 01/22/2015
Customer Outreach: After the Call, Then What? 01/15/2015
TCPA Call Compliance Still a Challenge, But Help is Available 01/14/2015
VanillaSoft Set to Sponsor, Exhibit at Industry Summit 01/12/2015
Savvy Consumers Demanding More; Are You Delivering? 01/08/2015
Effective Selling: More Than Just Reaching Out 01/08/2015
Telemarketing Software Leader Reflects on Great Year, and Another to Come 12/29/2014
In the New Year, It Might Be Time to Go 'Old School' 12/19/2014
IVR Fraud Attacked Head-On by New Consortium 12/11/2014
What Actually Makes An Autodialer? 12/05/2014
Aspect Software Boosts Mobile Connections with Updated IVR Offerings 12/02/2014
IVR Can be Better Than It is 11/21/2014
Is Your IVR Speaking the Caller's Language? 11/20/2014
Inside Sales Start With Outside Legwork 11/20/2014
Spam a Lot? Your Days are Numbered by New 'Caller ID' App 11/18/2014
For Successful Inside Sales, Make Sure You Have Them at 'Hello' 11/14/2014
Recognition Given for Contact Center Achievement 11/13/2014
TCPA Violation Suit Filed in NJ; Auto-Dialer Cited 11/13/2014
Sounding like an Oxymoron, 'Visual IVR' Arrives at Last 11/11/2014
IVR Calls Scored a Big Win in Politics This Year 11/10/2014
VanillaSoft to Share Inside Sales Expertise 11/03/2014
Mobile Shoppers Need a Reason to Buy: Here are Five 09/24/2014
Webinar: A Financial Services IVR Can Actually Work as Touted 09/11/2014
Inside Sales Efforts Secrets to be Revealed in Coming Webinar 07/31/2014
Subtle but Important: Differences Between Cold, Warm Sales Calls 07/29/2014
Managing Leads from Inside Sales 07/29/2014