CUSTOMER Magazine Announces Winners of First Workforce Optimization Innovation Awards

By TMC March 10, 2017

WFO providers recognized for their leading customer contact technologies

Norwalk, CT, March 10, 2017 — TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2016 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.

Several overarching technology trends – including cloud computing, a growing demand for single-vendor contact center solutions, increased attention to analytics, and interest in WFO solutions from non-traditional markets – are all driving new opportunities for vendors to differentiate themselves.

The CUSTOMER Workforce Optimization Innovation Awards recognize vendors that are part of this evolving Workforce Optimization trend. The winning solutions provide exemplary business management tools, advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the winners of a 2016 Workforce Optimization Innovation Awards,” said Rich Tehrani, CEO, TMC. “These solutions provide intelligence that extends beyond individual tools – they tie together data from multiple technologies to help develop an overall strategy for increasing client satisfaction, building loyalty, and delivering a better overall customer experience.”

2016 CUSTOMER Workforce Optimization Innovation Award

Company Product

Calabrio	Calabrio ONE
dvsAnalytics, Inc.	Encore Workforce Optimization Suite
Envision	Click2Coach
Monet Software	Monet WFO Live, Workforce Optimization in the Cloud
NICE	The NICE Adaptive WFO
Numonix	RECITE Interaction Recording Solution for Microsoft Office 365
TelStrat	Engage WFO SaaS
UC Workspace	Quicklaunch
Verint Systems Inc.	Verint Workforce Optimization

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC

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