customer

CustomerZone360 NEWS

CustomerZone360 Home

CUSTOMER Magazine Announces Winners of 2nd Annual Workforce Optimization Innovation Awards

By CustomerZone360 News April 27, 2018

WFO providers recognized for their leading customer contact technologies

Norwalk, CT, April 27, 2018TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2017 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.

Several overarching technology trends – including cloud computing, a growing demand for single-vendor contact center solutions, increased attention to analytics, and interest in WFO solutions from non-traditional markets – are all driving new opportunities for vendors to differentiate themselves.

The CUSTOMER Workforce Optimization Innovation Awards recognize vendors that are emerging as the true leaders in this evolving Workforce Optimization trend. The winning solutions provide exemplary business management tools, advancing the call center, CRM and teleservices industries. The award highlights products that enable their users to meet and exceed the expectations of their customers.

“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the 2017 Workforce Optimization Innovation Award winners,” said Rich Tehrani, CEO, TMC. “These solutions tie together data from multiple technologies to help develop an overall strategy for increasing client satisfaction, building loyalty, and delivering a customer experience that leads to repeat business.”

2017 CUSTOMER Workforce Optimization Innovation Award Winners

Company                        Product

Calabrio

Calabrio ONE

MasterStream ERP

Drive! by MasterStream

MEDIATEL DATA SRL

Mediatel WorkForce Management

Monet Software

Monet WFO Live

SPLICE Software

Emergency Management Solutions

Verint Systems Inc.

Verint Automated Quality Management

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC

Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers. 

TMC’s Marketplaces: 

  • Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking.
  • Custom Lead Programs uncover sales opportunities and build databases. 
  • In-Person and Online Events boost brands, enhance thought leadership and generate leads. 
  • Publications, Display Advertising and Newsletters bolster brand reputations. 
  • Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
  • Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

TMC Contact                                                                         
Jessica Seabrook
Marketing Director
203-852-6800
jseabrook@tmcnet.com




Edited by Erik Linask
Related Articles

Customer Retention Strategy - Measure, Track & Improve

By: Special Guest    9/24/2021

Know about the professional customer retention strategy that will help you grow your business with ease. You will learn ways to measure, track and imp…

Read More

Gnani.ai Releases New Voice Biometrics Solution armour365

By: Luke Bellos    9/23/2021

Gnani.ai announced the launch of armour365, a new solution offering added protections against the rising fraud and cybercrime activity across the glob…

Read More

NICE and Bell Canada Form Agreement to Expand CXone Availability

By: Luke Bellos    9/16/2021

Customer experience solutions leader NICE has announced a new strategic agreement with Bell Canada, in an effort to expand the availability of the NIC…

Read More

CUSTOMER Magazine Announces Winners of the 2021 Contact Center Technology Award

By: TMCnet News    9/9/2021

TMC today announced the winners of their 16th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

Read More

Plivo Survey Finds Back to School Shoppers Favor Retail Communications Most

By: Luke Bellos    9/8/2021

A new survey from Plivo finds that back to school shoppers are more likely to opt in to direct messaging marketing campaigns.

Read More