customer

CustomerZone360 NEWS

Free eNews Subscription

Buccaneers Win Again: Back-to-back Best in Customer Satisfaction

By Luke Bellos March 10, 2021

The Tampa Bay Buccaneers have yet another reason to celebrate this year. According to the National Football League’s annual Voice Of The Fan Report, the Superbowl LV Champions lead in customer experience satisfaction among all other teams in the nation. This marks the second consecutive year that the franchise has been selected for the position.

The Voice Of The Fan report is a yearly study that analyzes the experience of thousands of season-ticket holders and game attendees from all 32 teams in the NFL. The Buccaneers are very familiar with customer satisfaction, having held the number one rating in customer satisfaction among season pass members in 2012,2013, 2015,2016,2018 and 2019.

Buccaneers Chief Operating Officer Brian Ford released a statement which commented on the organization's success in adjusting to the new challenges in customer service during the pandemic:

"Due to the coronavirus pandemic, the 2020 NFL season presented unique challenges that required us to work with local authorities, medical experts and the Tampa Sports Authority in order to provide the safest possible experience for fans attending a game at Raymond James Stadium. As it is every year, our goal was to provide an unmatched game day experience, but we were also extremely focused on ensuring the safety of our fans, players and staff. The Glazer family takes great pride in providing a best-in-class customer experience and, while game days were certainly quite different last season, we still provided our fans with the signature customer service they have come to expect during a memorable season that culminated with a Super Bowl victory here at home."




Edited by Maurice Nagle
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Editor, CustomerZone360

SHARE THIS ARTICLE
Related Articles

Burnout on the Line: Smarter Solutions to Combat a Growing Crisis

By: Contributing Writer    6/17/2025

Burnout is draining your contact center. Discover how better training and the right tools can keep agents sharp, calm, and performing.

Read More

VoIP Provider Zadarma Integrates Three AI Voice Agents into its PBX Platform

By: Erik Linask    6/11/2025

London-based VoIP provider Zadarma integrated three AI-powered voice assistants directly into its PBX platform, a first in Europe, according to the co…

Read More

CUSTOMER Magazine Announces Winners of the 2025 CRM Excellence Awards

By: TMCnet News    6/11/2025

The 2025 CRM Excellence Awards recognize companies whose products and services go beyond traditional customer relationship management, encompassing th…

Read More

The Future of CX: Mosaicx Unveils AI-Native Engage Platform

By: Erik Linask    6/6/2025

Mosaicx has launched Engage, its next-gen AI-native CX platform to drive improvements in customer engagement and experiences.

Read More

Jabra Reviving Human Focus Amid AI Revolution in Customer Experience

By: Erik Linask    5/27/2025

Jabra looks to redefine how customer service teams make good on the promise of quality CX by combining the "what" of customer conversations, with "how…

Read More