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CUSTOMER Magazine Announces Winners of 1st Annual Voice Technology Excellence Awards

By CustomerZone360 News March 24, 2021

Most Exceptional Voice Technology Solutions on the Market Today Honored

Shelton, CT, March 24, 2021 TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2021 Voice Technology Excellence Awards, presented by CUSTOMER magazine.

The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend. The winning solutions provide speech and analytics engines, IVR and self-service solutions including chatbots, headphones, and voice-activated applications and services that maximize on NLP, NLU, NLG and AI and more.

“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the 2021 Voice Technology Excellence winners,” said Rich Tehrani, CEO, TMC. “These solutions have exhibited quantifiable excellence, industry thought leadership, and market innovation over the past year, building loyalty, and delivering a customer experience that leads to repeat business.”

2021 CUSTOMER Voice Technology Excellence Award Winners

Company                        Product

101VOICE

1NUMBER.io

Accent

VoiceONE Cloud Contact Center

AVOXI

AVOXI

Avtex

Avtex-designed Genesys Cloud IVR integration with an existing Avaya environment

CallTower

Native Microsoft Teams Direct Routing

Dialpad

Dialpad Contact Center

Parlance

Parlance Service

Ultatel

ULTATEL’s Teams SBC for direct routing through Microsoft Teams

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

For more information about TMC, visit www.tmcnet.com.

TMC Contact
Michelle Connolly
Marketing Manager
203-852-6800
[email protected]




Edited by Erik Linask
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