customer

CustomerZone360 NEWS

Free eNews Subscription

New 311 Line Hopes to Improve Customer Service in Santa Monica

By Luke Bellos April 20, 2021

The local government of Santa Monica, CA announced a new 311 line for all non-emergency services within the city. The program will enable citizens to use phone, email, and web options to offer public information without interrupting emergency dispatchers.

Along with the standard options of access, Santa Monica citizens can now download a mobile application that will replace the city’s Santa Monica Works/Go System. Officials hope that these new options will enable users to find information faster, as well as contact city employees with ease.

"Our new 311 program will allow Santa Monicans to access information they need about City services quickly, in multiple languages, and via phone, email, web, and mobile devices," said Interim City Manager Lane Dilg. "This is a big milestone as we enhance citywide customer service and build trust between our community and their local government."

Common examples for using the 311 line include asking questions about city programs, reporting down trees or branches, illegal dumping, and graffiti removal, and permit filing. City leaders stress that citizens continue to use 911 for all emergency issues, as well as (310) 458-8491 for non-emergency dispatch services. For more information about 311 and instructions on how to download the mobile app, visit santamonica.gov/311.




Edited by Maurice Nagle
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Editor, CustomerZone360

SHARE THIS ARTICLE
Related Articles

Picture-Perfect Posts: Hookle's New Feature Redefines Social Media Creativity for Small Businesses

By: Greg Tavarez    12/5/2023

Hookle launched its latest feature: smart image suggestions based on AI and high-quality image stocks.

Read More

Cyara Acquires AI Testing Company QBox

By: Tracey E. Schelmetic    12/5/2023

AI-powered customer experience assurance solutions provider Cyara recently announced its acquisition of AI testing company QBox. The acquisition is ex…

Read More

Future of CX Expo Speaker Verint Recognizes Excellence in Customer and Employee Engagement

By: Greg Tavarez    12/4/2023

The Verint EMEA Innovate Awards recognized 28 organizations across eight categories for excellence in customer experience, employee engagement and dig…

Read More

Cisco's App Attention Index Finds Companies Aren't Meeting Customers' Digital Expectations

By: Tracey E. Schelmetic    12/4/2023

Cisco's latest report in its App Attention Index research series has uncovered escalating consumer expectations for the digital experience and increas…

Read More

Operata Introduces New Suite of Tools to Further Customer Experience Observability

By: Tracey E. Schelmetic    12/4/2023

Recently, Operata announced the general availability of its Harmony release, which introduces Tenor AI, a new suite of CX Observability tools for user…

Read More