New 311 Line Hopes to Improve Customer Service in Santa Monica

The local government of Santa Monica, CA announced a new 311 line for all non-emergency services within the city. The program will enable citizens to use phone, email, and web options to offer public information without interrupting emergency dispatchers.

Along with the standard options of access, Santa Monica citizens can now download a mobile application that will replace the city’s Santa Monica Works/Go System. Officials hope that these new options will enable users to find information faster, as well as contact city employees with ease.

"Our new 311 program will allow Santa Monicans to access information they need about City services quickly, in multiple languages, and via phone, email, web, and mobile devices," said Interim City Manager Lane Dilg. "This is a big milestone as we enhance citywide customer service and build trust between our community and their local government."

Common examples for using the 311 line include asking questions about city programs, reporting down trees or branches, illegal dumping, and graffiti removal, and permit filing. City leaders stress that citizens continue to use 911 for all emergency issues, as well as (310) 458-8491 for non-emergency dispatch services. For more information about 311 and instructions on how to download the mobile app, visit santamonica.gov/311.