customer

CustomerZone360 NEWS

Free eNews Subscription

New 311 Line Hopes to Improve Customer Service in Santa Monica

By Luke Bellos April 20, 2021

The local government of Santa Monica, CA announced a new 311 line for all non-emergency services within the city. The program will enable citizens to use phone, email, and web options to offer public information without interrupting emergency dispatchers.

Along with the standard options of access, Santa Monica citizens can now download a mobile application that will replace the city’s Santa Monica Works/Go System. Officials hope that these new options will enable users to find information faster, as well as contact city employees with ease.

"Our new 311 program will allow Santa Monicans to access information they need about City services quickly, in multiple languages, and via phone, email, web, and mobile devices," said Interim City Manager Lane Dilg. "This is a big milestone as we enhance citywide customer service and build trust between our community and their local government."

Common examples for using the 311 line include asking questions about city programs, reporting down trees or branches, illegal dumping, and graffiti removal, and permit filing. City leaders stress that citizens continue to use 911 for all emergency issues, as well as (310) 458-8491 for non-emergency dispatch services. For more information about 311 and instructions on how to download the mobile app, visit santamonica.gov/311.




Edited by Maurice Nagle
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Editor, CustomerZone360

SHARE THIS ARTICLE
Related Articles

Zappix and OP360 Create Seamless Self-Service Experiences

By: Greg Tavarez    6/7/2023

Zappix and OP360, in a new partnership, bring together their expertise to address the evolving customer experience demands.

Read More

TDCX Announces New AI Consulting Arm

By: Tracey E. Schelmetic    6/7/2023

Customer experience solutions provider TDCX announced the launch of its AI consulting arm, TDCX AI.

Read More

UK Customers Abandon Merchants That Lack Favorable Shipping Options

By: Tracey E. Schelmetic    6/6/2023

E-commerce shipping solutions companies ShipEngine and ShipStation recently published a guide titled, "Exploring the Nuances in Ecommerce."

Read More

Taking Sales Communication to the Next Level: Pipedrive Debuts Advanced Call Center Integrations

By: Greg Tavarez    6/6/2023

Pipedrive announced the launch of two new advanced integrations with CloudTalk and JustCall to streamline sales communication and make business calls …

Read More

TCN Enhances Consent Tracking Feature to Help Debt Collectors Succeed with SMS Communications

By: Tracey E. Schelmetic    6/5/2023

Cloud-based call center platform provider TCN, Inc. has announced SMS Consent Tracking feature enhancements to its flagship platform, TCN Operator.

Read More