In order to capture business intelligence, you probably have a call recording system. You certainly have knowledge bases designed to capture, keep and parse written materials. But what about Zoom calls?
Today, many companies of all sizes use Zoom to support their business objectives, supporting a wide range of activities from customer service to product development. But manually capturing and analyzing these conversations isn’t easy or scalable. Companies that don’t capture this data, however, are missing out on a valuable source of intelligence, and may be delivering substandard customer service experiences. With customer expectations on the rise, the need to understand what’s happening in virtual video and audio conferencing conversations is more important than ever before.
Conversation intelligence company CallMiner announced a new integration with Zoom Meetings. By ingesting and analyzing video and audio from one of the world’s most popular collaboration and communication platforms, CallMiner customers can gain the deep insights needed to improve the effectiveness of service, support, sales, compliance and product development teams. The expanded integration with CallMiner is expected to empower companies and organizations to uncover deep customer insights from every Zoom Meeting, regardless of team, and identify opportunities to drive significant return on investment.
“Departmental leaders across organizations face the daunting task of trying to understand how employees, from sales reps to support and compliance staff, interact with customers,” said Paul Bernard, President and CEO of CallMiner, in a statement. “CallMiner’s new integration with Zoom Meetings gives these leaders visibility into customer-facing activities and meeting effectiveness, empowering them to make data-driven decisions to improve productivity, revenue opportunities and customer satisfaction. Further, they can share insights enterprise-wide to support continuous performance improvement and desired business outcomes.”
The integration with Zoom Meetings is the latest in CallMiner’s expansive integration and partner ecosystem. CallMiner previously announced integrations with Zoom Contact Center and Zoom Phone. Together, these integrations empower CallMiner customers to get more out of their Zoom experience, said the company.
Edited by
Greg Tavarez
