Communication and customer experience are increasingly becoming a key factor for the success of a company. Once customers have had a bad experience, they often decide against doing business with the company in the future. While a great communications platform is a good start, it also requires a strong technology integration partner to make it a success.
In this vein, cloud call center solutions provider Five9 recently announced a partnership with German managed services provider WTG at the CX Summit EMEA in Porto. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating customer experiences and empowering agents. The company’s cloud-native, multi-tenant, scalable, reliable and secure platform includes contact center functionality, omni-channel engagement and workforce engagement management through 1,000 partners.
Both Five9 and WTG bring many years of expertise in different areas to the partnership. Together, they plan to enhance their customers' cloud, digitization and customer experience projects. By combining Five9's cloud-based contact center and AI solutions with WTG's technology expertise and consulting and integration services, the two companies will offer customers the benefits of a broad portfolio of innovative solutions and services. The joint expertise of both partners helps their customers to optimize individual business processes and increase their efficiency.
"We are very pleased to be working with WTG and offering the benefits of our solutions together,” said Roland Lunck, Senior Director Channels DACH at Five9. “From our first contact with WTG, we recognized the care with which WTG approaches the selection process of new partners. Our collaboration helps customers to effectively drive their digitalization and optimize their customer experience.”
The collaboration has already started, and the companies are planning many joint cloud, digitization and customer experience projects before the end of the year.
“WTG is excited about the innovative Five9 Intelligent CX Platform, with its flexibility and performance,” noted Dirk Walla, CEO at WTG. “As experts in analysis, optimization and implementation of customer specific UCC strategies, we are eager to offer companies the best possible support in digitization and process optimization to deliver outstanding customer experiences in joint projects with Five9."
Edited by Alex Passett