Bandwidth Partners with IT Consulting Company Miratech for Cloud CX

Cloud communications company Bandwidth and IT consulting company Miratech recently announced a collaboration in an effort to accelerate digital customer experience (CX) transformation for global enterprises. Miratech is a CX implementation and engineering provider for cloud contact centers worldwide.

In a co-selling motion, Bandwidth and Miratech are already actively engaged with several multi-country enterprise customer opportunities. The collaboration is expected to enable enterprises to integrate their back-end environment with customer-facing teams, which is vital for improving brand loyalty and engagement, as well as a best-in-class user experience and faster time-to-revenue for cloud capabilities.

Bandwidth's Maestro platform bridges key capabilities across cloud contact centers, unified communications and artificial intelligence. With Maestro, enterprises can customize global communications workflows and add CX and AI capabilities such as conversational AI, machine-learning-based fraud detection, and text-to-speech and speech-to-text tools–all customizable with software.

Maestro runs on Bandwidth's global Communications Cloud network, which reaches more than 60 countries and over 90 percent of world GDP. Together, Miratech and Bandwidth plan to deliver cloud contact center environments that integrate large enterprises’ full communications stacks with SaaS solutions, such as workforce management, customer relationship management and enterprise resource planning tools.

"Miratech is known as one of the premier global systems integrators in the contact center space, with a customer-centric approach and track record of successfully delivering complex deployments that yield proven ROI," said Sandy Preizler, Chief Revenue Officer at Bandwidth. "We are proud to work with a company known for delivering a relentless commitment to performance and technical excellence for the largest enterprises in the world."