You may have noticed that self-storage appears to be one of the hottest industries in the U.S. right now. In fact, self-storage has been one of the fastest growing industries in the commercial real estate sector for nearly 40 years, and it continues to grow. There are many reasons why: the children of Baby Boomers may find it hard to part with parents’ possessions after they pass away or move into assisted living. Additionally, the COVID pandemic sparked a spike in home moves and downsizings, which in turn boosted the need for self-storage.
Whatever the reason, self-storage is big business, and like any big business, it was due for some improvement in the way it’s managed. These improvements invariable include the addition of artificial intelligence (AI) technology. One large California-based self-storage company, Cubix Asset Management, recently announced its launch of Swivl's AI-powered chatbot and CallPotential's call center service to make things easier for both employees and tenants. Cubix Asset Management controls a portfolio of 38 properties comprising over 23,000 storage units and 2.8 million square feet.
Cubix noted that the new call center and AI chatbot service enhance Cubix's comprehensive suite of services, including property management, acquisition and development, site planning, market analysis, and financial modeling. The call center acts as a centralized hub, providing timely and professional responses to customer inquiries for rentals. Staffed by experienced professionals, it helps property owners maximize revenue and minimize expenses. In addition, the Swivl chatbot offers instant support to customers around the clock, leveraging artificial intelligence to respond to user queries more efficiently and contributing to Cubix's goal of delivering a premium service experience.
In a statement, Mason Levy, CEO of Swivl, noted that his company’s solution will bring Cubix a modern user interface and intuitive digital experience that it can use to enhance the customer experience. Swivl's automated interactions help with sales inquiries, payment assistance, problem-solving, and more.
Cubix stated that the launch of the new call center and AI chatbot marks a significant milestone for the company in its mission to provide exceptional self-storage solutions. In addition to self-storage services, the company handles HR, compliance and facility operations, providing support to optimize clients' self-storage businesses. Its financial reporting and performance analysis help clients make data-driven decisions.
Edited by
Greg Tavarez
