As companies seek to improve their customer experience while keeping costs low, many are turning to artificial intelligence (AI) agents designed to automate repetitive, redundant tasks while creating better overall user experiences. Done properly, these autonomous AI agents are able to generate resolutions for more than 90% of customer questions instantly, reducing the stress and workload on human agents.
To make the creation of AI agents easier, Airkit, the creator of a low-code platform used by brands from Fortune 500 to startups, has announced the completion of an extensive rebranding effort in response to its refined mission to deliver no-code, autonomous AI agents designed to automate simple customer queries. As a core part of the rebrand, the company introduced its refreshed name, Airkit.ai, and its first out-of-the-box solution, Airkit.ai eCommerce.
Airkit.ai eCommerce is a GPT-4-powered customer service solution featuring specialized retail AI agents that integrate with popular customer experience systems quickly to resolve customer questions automatically and empower service representatives to focus on higher-impact work. Serving customers round the clock across any channel (web, mobile, voice and email), Airkit.ai eCommerce ensures a persistent, seamless, and delightful customer experience, according to the company.
Airkit.ai eCommerce AI agents are pre-trained on tens of thousands of historical customer conversations and instantly generate customized “guidance” based on business data via one-click integrations to common retail systems, including e-commerce platforms, order management, CRM systems and product catalogs. Airkit.ai eCommerce guarantees automated resolutions for more than 90% of customer questions, unlike legacy FAQ bots designed to deflect customers and ultimately result in growing ticket backlogs due to the lack of ability to resolve customer questions.
“Customer satisfaction is at a 17-year low, call center teams are more stressed than ever, and despite significant technological advances over the past few years, most retail brands are stuck with legacy FAQ bots that lack the intelligence needed to resolve customer needs,” said Stephen Ehikian, Airkit.ai co-founder and CEO, in a statement. “With Airkit.ai eCommerce, we’re empowering retailers and their customer-service teams to embrace the capabilities of AI-agents to dramatically improve the customer experience while generating new revenue opportunities and improving staff retention rates.”
Edited by
Alex Passett
