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Verint Earns Co-Sell Ready Status in the Microsoft Azure Marketplace

By Tracey E. Schelmetic September 06, 2023

Companies today are shifting their focus to the customer experience with an eye toward automating much of it with generative AI technology that enables bots which can work with the human workforce to handle rote requests and answer simple questions. With more automation, companies can boost the quality of the service they provide while keeping costs under control.

Last week, customer engagement solutions provider Verint announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a Service (CCaaS) Platform will be commercially available in the Microsoft Azure Marketplace by early fall. Earning co-sell ready status allows Verint to work with Microsoft to enable more organizations to increase customer experience (CX) automation by leveraging the Verint platform on Azure. By increasing CX automation, Verint and Microsoft will enable brands to elevate CX while reducing operating costs.

Because the Verint CCaaS Platform is open, organizations have the freedom to choose the right technology path for their contact centers now as well as flexibility in the future. This next-generation open CCaaS platform delivers CX automation while lowering operating costs and ultimately enables brands to achieve best-in-class contact center operations. Today, more than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to maximize CX automation.

Microsoft’s Azure Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use.

“As a top tier Microsoft partner, our expanded relationship presents a global opportunity to work together to bring CX automation to more enterprises,” says Verint’s John Bourne, senior vice president, global channels and alliances. “By leveraging data and AI to increase CX automation, our Open CCaaS Platform enables brands to elevate CX while lowering operating costs.”




Edited by Greg Tavarez
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