CustomerZone360 NEWS

Free eNews Subscription

AMC Technology Releases DaVinci Integration for Microsoft Teams

By Tracey E. Schelmetic October 23, 2023

Orchestration platform provider for customer experience solutions AMC Technology recently announced its latest innovation – DaVinci for Microsoft Teams.

The DaVinci for Microsoft Teams application was designed to enrich AMC's comprehensive portfolio of pre-built applications, architected so it's able to seamlessly integrate and personalize experiences for both agents and customers alike.

Organizations utilize DaVinci to integrate existing endpoints that run their contact center to unlock typical computer-telephony integration (CTI) features such as screen pop, click-to-dial and call logging, for example. Beyond integrating endpoints, users employ DaVinci’s low-code model to create solutions that address specific challenges such as automating processes, creating customized human interactions, tracking customer journeys, and more.

DaVinci for Microsoft Teams integrates customer relationship management (CRM) interactions from contact center-as-a-service (CCaaS), telephony systems and internal communications on the Teams platform, while extending valuable customer data access to diverse business units, including marketing, finance, customer experience, and overall organizational decision-making.

"We are excited to introduce DaVinci for Microsoft Teams in response to the invaluable feedback from our valued partners and customers,” noted Sara Stout, Director of User Acquisition at AMC Technology, in the announcement. “The launch of this integration application signifies a transformative blended communication experience that fills a critical gap in the industry.”

Pre-built integration applications, like Microsoft Teams, are just a fraction of the offering the overall DaVinci platform provides for customer experience organizations, according to AMC. The platform's offering provides orchestration benefits in both deployment and experience including, interaction data that can be used for artificial intelligence training, secure data protection, abilities to trigger flows based on events in decoupled services, and more.

"In an ever-evolving landscape of customer experience, DaVinci for Microsoft Teams represents a pivotal step towards aligning our product offerings with our customer's needs, especially as organizations are looking at innovative ways to use Teams' Voice amid the decoupling from the desktop app," said Stout.

Edited by Alex Passett
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

CustomerZone360 Contributor

Related Articles

CUSTOMER Magazine Announces Winners of the 2024 Contact Center Technology Award

By: TMCnet News    6/13/2024

Contact Center Technology Award winners have been chosen on the basis of their product or service's ability to help enterprise and outsourced contact …

Read More

Talkdesk Releases Latest Version of its Global Contact Center KPI Benchmark

By: Tracey E. Schelmetic    6/12/2024

AI-based contact center solutions provider Talkdesk recently announced its latest Talkdesk Global Contact Center Key Performance Indicator (KPI) Bench…

Read More

Verint Announces Adoption of Coaching Bots by Multinational Bank

By: Tracey E. Schelmetic    6/12/2024

Customer experience automation company Verint recently announced that a renowned multinational bank is using its Verint Coaching Bot to help its conta…

Read More

Zoho's New Product Aims to 'Democratize' CRM for Everyone

By: Tracey E. Schelmetic    6/11/2024

CRM solutions provider Zoho Corporation recently announced the preview of its Zoho CRM for Everyone product, a new set of capabilities aimed at democr…

Read More

Readymode iQ Tackles Modern Call Center Challenges

By: Tracey E. Schelmetic    6/11/2024

Predictive dialing solutions provider Readymode recently announced the release of Readymode iQ, its enhanced call center platform that features new di…

Read More