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Invictus BPO Announces Acquisition of Kunnect Hosted Call Center Solution

By Tracey E. Schelmetic January 26, 2024

Nearshore business process outsourcing (BPO) company Invictus BPO recently announced the acquisition of hosted call center management platform, Kunnect. According to Invictus BPO, the goal of the acquisition is to enhance its service offerings and push technological advancements in the outsourcing landscape. Invictus BPO will leverage Kunnect's state-of-the-art hosted call center platform to integrate advanced technologies, enhancing automation and optimizing processes across its service spectrum, said the company.

"As a long-time user of the Kunnect platform, we are thrilled about this acquisition which represents a significant milestone in our journey to provide an integrated suite of BPO solutions,” said Invictus BPO CEO Juan Fontanes. “This strategic move reinforces our commitment to providing unparalleled services to our clients and marks a new chapter in our growth story."

Invictus BPO has an aggressive growth strategy and sees the provision of integrated BPO solutions as positioning the company as a major player in the BPO sector and strengthening its position in the highly competitive business process outsourcing marketplace. The acquisition will also improve operational efficiencies, allowing Invictus BPO to deliver services with increased speed, cost effectiveness and scalability. Clients of Invictus BPO will now have access to an even broader range of services and solutions to include telecommunications, thanks to the incorporation of the Kunnect platform.

Kunnect is a hosted call center solution that integrates popular features with low-cost voice and predictive dialing as well as customer relationship management (CRM) capabilities. The solution currently has a portfolio of global customers who use the platform both in-house and to enable remote and home-based call center agents.

"Joining forces with Invictus BPO opens up exciting possibilities for customers of BPO worldwide,” noted Kunnect’s founder, Fred Cote. “We are confident that the integration of our platform with Invictus BPO's expertise will result in a powerhouse of BPO solutions."




Edited by Alex Passett
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