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Managed Cloud Services Company InterVision Adds CCaaS to its Platform

By Tracey E. Schelmetic March 15, 2024

Today, many call centers find themselves bogged down by legacy solutions that are expensive to maintain and difficult to upgrade. As a result, many customer support operations are missing opportunities with newer technologies that could help them improve and automate the customer experience (CX).

Managed cloud services company InterVision is introducing its new ConnectIV CX product, a contact center as a service (CCaaS) solution designed to enhance customer and employee experience. Through InterVision's suite of managed services, ConnectIV CX aims to provide intelligent omnichannel routing, flexible self-service options, actionable insights and a more intuitive agent experience.

ConnectIV CX leverages advanced AI/ML capabilities to identify customer intent and needs in real time and provides a flexible and scalable cloud solution for companies looking to automate more and provide more personalized customer interactions. The result is a rapid deployment model for swift implementation in weeks instead of months, allowing contact centers to quickly take advantage of AI-driven tools.

Powered by Amazon Connect, the cloud contact center from Amazon Web Services (AWS) that helps companies of any size deliver better CXs at a lower cost, ConnectIV CX is flexible, scalable, and cost-effective. Customers benefit from a consumption-based pricing model, enterprise-grade security, and the ability to launch new features in weeks instead of months. As an all-in-one solution, ConnectIV CX reduces complexity by combining the contact center, telephony infrastructure, AI technologies, and InterVision's fully managed services into a single offering.

"At InterVision, we believe that experience defines brands. That connecting with customers on the channel they choose is a critical strategy differentiator for business success," said Jonathan Lerner, CEO at InterVision, in a statement. "With ConnectIV CX, we can now offer our customers a modern, cloud-based contact center platform that drives more meaningful customer relationships through personalized, effortless experiences."

Edited by Alex Passett
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