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CUSTOMER Magazine Announces Recipients of the 2016 Customer Experience Innovation Awards

By TMC December 01, 2016

Norwalk, CT, December 1, 2016TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of 2016 Customer Experience Innovation Awards, presented by TMC’s CUSTOMER magazine.


The 2016 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences over all channels, including social.

“Congratulations to the recipients of the 2016 Customer Experience Innovation Award,” said Rich Tehrani, CEO, TMC “The importance of the customer experience cannot be underestimated and these organizations provide standout solutions which are improving business relationships. We look forward to seeing their continued successes.”

2016 Customer Experience Innovation Award Winners

Company

Product

8X8

8x8 Virtual Contact Center

Calabrio

Calabrio ONE

CGS

CGS Business Process Outsourcing

Confirmit

Confirmit Horizons™ Version 20

Cyara

Cyara Virtual Agent for Desktop

Five9, Inc.

Five9 Summer Release 2016

Fonality

Heads Up Display™

GM Financial

Flash Training

Helpshift

Campaigns

inContact

inContact My Agent eXperience™ - MAX

NebuLogic Technologies, LLC.

NebuLogic Fort Wayne 311 Citizen Services Solution

NICE

NICE Real-Time Authentication

Phone.com

Phone.com Business Phone Service in the Cloud

RightAnswers

RightAnswers Community

SessionM

SessionM’s Mobile Marketing Cloud

Star2Star Communications, LLC

The StarSystem

SugarCRM

Sugar

Telerx

Social InteraXions Solution

VanillaSoft

VanillaSoft

Verint Systems

Verint® Customer Experience Program

VOCALCOM

Vocalcom Contact Center

Voice4Net

RTC Client

VoIP Innovations

Titanium III BackOffice

Votacall

Votacall Hosted PBX

For more than 20 years, TMC has been honoring technology companies with recognition programs in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since its launch in 1982 as Telemarketing Magazine, CUSTOMER magazine has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC

Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers. 

TMC’s Marketplaces: 

  • Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking.
  • Custom Lead Programs uncover sales opportunities and build databases. 
  • In-Person and Online Events boost brands, enhance thought leadership and generate leads. 
  • Publications, Display Advertising and Newsletters bolster brand reputations. 
  • Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
  • Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

TMC Contact                                                                         
Stephanie Thompson
Manager
203-852-6800, ext. 139
sthompson@tmcnet.com




Edited by Stefania Viscusi
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