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Recipients of the 2019 CUSTOMER Products of the Year Award Announced

By TMC March 19, 2019

21st Annual award recognizes the most innovative customer experience technology solutions

Trumbull, CT, March 19, 2019TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2019 CUSTOMER  Products of the Year Award, presented by CUSTOMER magazine.


The CUSTOMER Products of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights software and services which enable their clients to meet and exceed the expectations of their customers.

“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the winners of a 2019 Products of the Year Award,” said Rich Tehrani, CEO, TMC. “The innovation our Product of the Year Award winners display year-after-year is so impressive. Their dedication to quality in solutions that benefit the overall customer experience – while driving ROI for companies that use them – is truly remakable.”

The results of the 2019 CUSTOMER Product of the Year Award will be published in CUSTOMER online and on Customerzone360.

2019 CUSTOMER Product of the Year Award Winners

Company

Product

C3i Solutions

Video Email

Clear C2, Inc.

C2CRM

Confirmit

Confirmit Horizons - Version 24

CounterPath Corporation

Bria Teams

Cyara

Cyara CX Assurance Platform

IT Management Corp.

101VOICE Cloud Communication

Knoah Solutions

KnoahsARK 360

Knoah Solutions

KnoahsARK 360

Meriplex Communications

Meriplex Managed SD-WAN

Monet Software, Inc.

Monet WFO

NewVoiceMedia

NewVoiceMedia Platform

NICE

Enhanced Strategic Planner

Noble Systems

Noble Conversations Analytics

Pegasystems

Pega Infinity

Red Box

Voice Data Controller

Star2Star Communications

Full Spectrum Communications Solution

TCN, Inc.

TCN Cloud Contact Center Platform

TouchPoint One

Acuity

UJET, Inc.

UJET Cloud Contact Center Solution

Upstream Works Software

Upstream Works for Finesse

VOZIQ

VOZIQ’s Predictive Customer Retention Solution

For more than 20 years, TMC and our respected brands like CUSTOMER have been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards,  CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC's content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on FacebookLinkedIn and Twitter@tmcnet .

For more information about TMC, visit www.tmcnet.com.

TMC Contact                                                                         
Jessica Seabrook
Marketing Director
203-852-6800
jseabrook@tmcnet.com




Edited by Maurice Nagle
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