Shelton, CT, October 13, 2026 — TMC, a global, integrated media company helping clients build communities through live events and digital marketing initiatives, today announced the winners of the 2026 CUSTOMER Experience Innovation Awards, presented by TMC’s CUSTOMER magazine.
The CUSTOMER Experience Innovation Awards recognize companies and technologies transforming how organizations attract, engage, support, and retain customers.
This year's winners are advancing customer experience through innovations in AI-powered engagement, intelligent automation, personalization, omnichannel communications, and customer journey orchestration. More importantly, their solutions are helping businesses turn better customer experiences into measurable results—including faster resolutions, stronger loyalty, greater operational efficiency, and increased revenue opportunities.
“Customer experience has become one of the most powerful drivers of business growth and competitive differentiation,” said Rich Tehrani, CEO of TMC.
“Today's customers expect more than fast answers. They expect intelligent, personalized interactions and effortless experiences across every channel. The recipients of the 2026 CUSTOMER Experience Innovation Awards are delivering the technologies that make those expectations achievable at scale. Their innovations are helping organizations build stronger customer relationships, improve business performance, and establish new benchmarks for CX excellence. Congratulations to this year's winners.”
2026 Customer Experience Innovation Award Winners:
A Respected Honor – Backed by TMC’s 50 Years of Excellence
Earning a Customerzone360 award is a powerful endorsement that instantly elevates the reputation of each winning company. Recipients gain visibility and credibility not only among TMC’s extensive audience of technology professionals, decision-makers, and executives, but also within their entire ecosystem of partners, customers, and peers. Customerzone360 reaches more than 1 million unique visitors each month — providing unmatched exposure across the global tech community.
Founded in 1972, TMC has built an enduring legacy of editorial integrity and industry leadership. Known for its unbiased coverage across IP communications, cybersecurity, telecom, IoT, cloud, CX, and AI, TMC continues to be one of the most trusted voices in technology media. Winning a Customerzone360 award signifies a high level of innovation, performance, and industry recognition.
For more information and to view the schedule of upcoming TMC and Customerzone360 awards, please visit www.tmcnet.com/awards.
About CUSTOMER
Since its launch in 1982 as Telemarketing Magazine, CUSTOMER magazine has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
About TMC
For more than two decades, TMC has honored technology companies with awards in multiple categories — each among the most respected recognitions in the communications and technology industries. Winners represent leading organizations advancing innovation and driving growth across their markets. Every recipient is a verified leader, setting the benchmark for excellence in their field.
In addition, TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.
TMC Contact:
Stephanie Thompson
Manager, TMC Awards
203-852-6800
[email protected]
Edited by
Erik Linask
