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CustomerZone360 Contributors

Erik Linask

Erik Linask is Group Editorial Director of TMC. During his tenure at TMC, he has supported the production and development of its print publications and, most recently, managed the day-to-day operations of the industry’s leading Web site, TMCnet, which currently serves nearly 3 million unique monthly visitors. Currently, he oversees TMC’s four print publications as well as TMCnet, and covers a wide range of topics in the IP Communications and Information Technology arenas, including his blog, Convergence Corner, on TMCnet.

Prior to joining TMC, Erik was Managing Editor at Global Custodian, an international securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.

 

Latest Articles

Artificial Intelligence Marks the Genesys of Knowledge Entrepreneurs 07/06/2017
Social Media is More Than Making Bird Noises 03/06/2017
Why Verizon Failed Despite Hiring Customer-Friendly Agents 10/20/2016
APIs: Making Customer Engagement Easier than Ever 08/25/2016
Why Rich Media Proofing is the Key to Marketing Efficiency 06/17/2016
CUSTOMER, TMC Announce Outsourcing Award Winners 05/23/2016
How Mad Marketers are Shaping Influence 05/23/2016
TMC, CUSTOMER Announce 2016 MVP Quality Award Winners 03/30/2016
Why Automation Isn't Replacing Live Agents 01/21/2016
Why Call Centers Suck 10/26/2015
Mobile is the Next Frontier in Customer Service 08/31/2015
Does Best Buy Understand Customer Value? 08/17/2015
TMC Names CUSTOMER Top 50 Teleservices Outsourcing Award Winners 04/14/2015
Avaya and Google: WebRTC is Ready 04/14/2015
TMC Reveals 2015 CUSTOMER MVP Quality Award Winners 03/18/2015
App Development is the New Customer Engagement Front Line 03/18/2015
With Quisbee, CafeX Brings WebRTC-based Customer Engagement to All Businesses 01/12/2015
Wearables, Marketing & the Customer Experience 12/11/2014
TMC Announces Winners of the CUSTOMER Experience Innovation Awards 12/11/2014
Social CRM Isn't an Option 09/25/2014
WebRTC Expo IV Final Thoughts 07/24/2014
Unified Experience is Key to Brand Loyalty 06/01/2014
NFL Looking to Score Big with the In-Stadium Fan Experience 05/15/2014
Networks + Customers = Opportunity 04/17/2014
TMC Announces Winners of Top 50 Teleservices Agency Awards 04/17/2014
The Lync Between Customers and Contact Centers 03/18/2014
2014 CUSTOMER MVP Quality Awards 03/18/2014
Turning Employees into Loyal Team Members 03/18/2014