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Complimenting CX Technology with a Human Touch

By: Luke Bellos    8/18/2021

Companies that rely too much on customer service technology may find more success with quality human agents complimenting them.

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Australian Telecom Company Migrates to Amazon Connect Contact Center

By: Tracey E. Schelmetic    8/18/2021

Amazon Connect, the tech giant's omnichannel cloud contact center, helps companies provide improved customer service across voice, chat, and tasks at …

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Keeping Classic Business Ideas in Focus for Top-Tier Customer Service Training

By: Luke Bellos    8/18/2021

Businesses are flocking to customer service technology to cut costs and reduce human labor, but proper customer agent training is the best way to get …

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LiveVox Study Finds 229% ROI Using Its Contact Center Solutions

By: Stefania Viscusi    8/13/2021

San Francisco-based next-gen contact center platform provider LiveVox (News - Alert) powers over 14 billion interactions a year for its customers. Wit…

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Team building tips for customer service departments

By: Special Guest    8/10/2021

For many organizations, customer service is one of the most important departments. It is the place where all complaints and questions end up. A good a…

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Five Things We Can Learn From Casino Customer Service

By: Special Guest    8/10/2021

Customer support is one of the pillars of any industry and more than any other business, casinos rely on good quality customer service to attract new …

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Why Are Casinos Renowned for Their Customer Service

By: Special Guest    8/10/2021

Of all the businesses in the world, casinos are perhaps the most well-known for their customer service. Casino customer service is unmatched in qualit…

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Leading Tech Companies Put Customer Sentiment in Spotlight

By: Luke Bellos    8/10/2021

AWS and Qualtrics are just two of the many tech companies investing in customer sentiment technology for deeper understanding.

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New Study Finds Varying Success Among Internet-Based Customer Experiences

By: Luke Bellos    8/6/2021

A new ASCI report revealed how customers rate their experiences with the most notable internet-based companies.

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CenturionCARES Releases Contact Center Software v14.5

By: Stefania Viscusi    8/5/2021

Call centers have played a unique role in helping businesses to maintain customer service levels during the global pandemic. While COVID-19 shutdowns …

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