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Nest Uses UJET for Customer Service

By: Paula Bernier    9/28/2018

Nest Labs Inc. has alighted on UJET Inc.'s customer service software.

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Avoid These 5 Pitfalls When Using Technology to Deliver a Great B2B Customer ExperienceRobert C. Johnson

By: Special Guest    9/28/2018

When new technologies emerge and generate a lot of buzz, it's tempting to embrace them, but it's important to assess their utility in delivering a gre…

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Five9 Integrates with TetraVX on Enterprise Contact Center Solution

By: Maurice Nagle    9/26/2018

This week, TetraVX announced a new integration with Five9, putting Five9's cloud contact center software into the nVX solution. The comprehensive offe…

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G3, Genesys Power TPS UC Deployment

By: Paula Bernier    9/26/2018

G3 Comms is outfitting TPS with a unified communications solution as part of a three-year, seven-figure deal.

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4 CRM mistakes that need to be conquered in your business

By: Special Guest    9/21/2018

For some businesses, it's something of a last thought. However, for those that really want to go the extra mile for their customers, investing in a so…

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How to make customers love your next conference stall

By: Special Guest    9/21/2018

They are not going to work for every business out there, but some absolutely rely on the advantages that conferences bring to the table.

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How WFM Messaging Can Drive Engagement, Improvement

By: Paula Bernier    9/20/2018

WFM messaging is an ideal way to get the word out about campaign efforts, company updates, and training logistics. Contact center managers can use mes…

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Shedding New Light on Next Generation Customer Experiences

By: Cynthia S. Artin    9/17/2018

There's a new kind of calling for contact center companies, which are continually morphing into customer experience hubs, and one company has integrat…

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Experts Offer AI Best Practices, Forecasts

By: Paula Bernier    9/17/2018

AI is here today, and there's more to come. Here's what analysts expect in terms of adoption, and what LogMeIn suggests for best AI results.

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What's a Contact Center Solution without WFO?

By: Maurice Nagle    9/13/2018

Twilio announced the acquisition of Ytica, a long time partner and provider of customizable contact center reporting, speech analytics and workforce o…

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