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Emplifi Adds Messenger API for Instagram

By: Stefania Viscusi    6/11/2021

Social media customer service has become an increasingly important channel for businesses to focus on. Today's customers not only want instant access …

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DCM Supports Canadian Financial Institutions with Management Platform

By: Luke Bellos    6/11/2021

DCM will be partnering with Canada's top financial institutions to deliver communications solutions for improving customer experiences.

Read More Helps Customer-Face Companies Bridge the Digital Divide

By: Tracey E. Schelmetic    6/10/2021

Though digitization and internet technologies have brought humans closer to machines, the need to bridge the communication barrier between them will s…

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Cabify Selects Talkdesk to Automate Contact Center

By: Stefania Viscusi    6/4/2021

The proliferation of mobile devices and advanced installation of networks has increased mobile app users across the globe. Cabify, a mobility company …

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Advancement of Customer Service In Online Betting With The Help of Technology

By: Special Guest    6/4/2021

Your customers are your top priority as an individual who is trying to grow their betting company. A positive flow in your company would be dictated b…

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Cision Completes Acquisition of Social Listening Company Brandwatch

By: Tracey E. Schelmetic    6/3/2021

"Social listening" may sound like an old concept, but in today's customer environment, it's a high-tech process driven by artificial intelligence. Soc…

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State of the Contact Center 2021: Cloud is Here. What's Next? Part 4.

By: Ross Daniels    6/2/2021

Only 20% of contact centers feel security is the main barrier to cloud migration. Half say their overall outlook on cloud security has become less fea…

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Zappix Unveils 'Agent Assist' for Simplified Customer Service

By: Luke Bellos    6/2/2021

In an effort to dramatically reduce call times and speed up customer interactions, Zappix has created "Agent Assist" to automate standard customer inq…

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Scorebuddy Quality Assurance Platform Provider Acquires CxMoments Text Analytics Solution

By: Tracey E. Schelmetic    5/21/2021

Last week, Dublin, Ireland-based Scorebuddy announced that it has acquired CxMoments, a fully integrated text analytics solution that uses artificial …

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Aceyus VUE Cloud Platform Makes Way to Amazon Marketplace

By: Luke Bellos    5/21/2021

Aceyus has revealed the company's VUE Cloud platform is now available for purchase in the AWS marketplace.

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