CustomerZone360 Contributors

Matthew Vulpis

Matt Vulpis is currently a senior at Quinnipiac University, where he majors in Journalism and minors in Sports Studies. Graduating this upcoming Spring, Matt has spent his time in college immersing himself in the world of sports media, gaining valuable experience for his career to come. He’s written articles for the schools newspaper, The QU Chronicle, as well as announced games for the school’s sports network, QBSN. An avid fan of writing in general, Matt is also passionate about screenwriting, which stems from his love of films and TV shows. While he’s excited to jump into a career in sports media, he does hope to one day possibly pivot to the film industry, in hopes of having a television show produced. He lives in Cheshire, Connecticut during the school year, and resides at home on Long Island with his family during the rest of the year.


Latest Articles

From Failing to Fabulous: Establishing A High-Performance Contact Center Culture in Today's Turbulent Climate 05/15/2023
Banking on Better Experiences as Financial Institutions Adopt RPA 07/19/2022
Keeping Frontline Fast-Food Workers Connected and Supported 06/22/2022
At the Intersection of AI and CX, Unified Office Introduces Next Generation Sentiment Analysis Solution 06/21/2022
As CX Remains at the Center of Attention in the C-Suite, Another Merger is Announced 12/06/2021
Striking The Right Balance: Securing Customer Information and Data in the Highly Personalized World of CX 07/20/2021
The Future is Now! Deliver Great Real-Time Retail Customer Experiences 06/30/2021
Securing Retail and POS Endpoints Efficiently 05/07/2021
Frustration and Friction in Customer Support: Here's How One Company Solved for Both 02/11/2021
CX Continues to Rank High in the C-Suite But How Can Contact Center Leaders Build the Business Case for Digital Transformation? 02/10/2021
The Context for Contact Centers has Shifted for Good: After the Pandemic, New Insights and Strategies for 2021 01/26/2021
CX Outsourcing Opportunities Continuing to Grow in Jamaica 12/15/2020
As Telehealth Grows, Health Insurance Companies Turn to Contact Centers 12/09/2020
Is Panama the Next Big Nearshore CX Outsourcing Opportunity? 12/08/2020
Government Contact Centers and COVID-19: Security Challenges During the Pandemic 12/02/2020
Smaller is Better in the Contact Center BPO World, Some Experts Say 12/01/2020
Finding a CX BPO Partner in Challenging Times 11/23/2020