MSP NUSO Acquires Italian SaaS Company Mida Solutions

Working in an integrated cloud environment provides several benefits for business today, including increased productivity, cost savings, better customer satisfaction and improved responsiveness. As a result, many companies are turning to organizations that can give them all the functionality they require in one service.

Missouri-based proprietary cloud communications service provider NUSO recently announced the acquisition of Italian-based Mida Solutions S.r.l., a software-as-a-service provider of contact center, compliance recorder and call analytics with customers in 39 countries. The acquisition was expected to enhance NUSO’s core customer experience (CX) offerings in its portfolio of cloud communications applications. Mida’s applications, including contact center and compliance recorder solutions, integrate to enable services and applications for environments such as Microsoft Teams.

“We are excited to add Mida’s core capabilities around Contact Center and Compliance Recorder solutions to the NUSO portfolio,” said Matt Siemens, NUSO’s CEO, in a statement. “Mida’s products further our reach into Microsoft Teams and other collaboration marketplaces. In addition, this move anchors NUSO directly in the global service provider and critical infrastructure markets serving transportation and emergency services. Incredibly, this acquisition also nearly doubles our software development resources.”

The two companies noted that Mida’s contact center and compliance recorders meet the most stringent security and regulatory requirements, including GDPR, MIFID 2, and HIPAA. These solutions can be seamlessly integrated with traditional UCaaS and PBX implementations as well as Microsoft Teams and other cloud communication systems.

In a statement, Mida Solutions noted that the acquisition will bring benefits to its own customers.

“We are thrilled to be a part of the NUSO family of services,” said Attilio Licciardello, Mida General Manager and Owner. “Our current partners and customers will have access to new services through the NUSO portfolio in cloud communications, network, and enablement technologies. Additionally, customers and partners can expect the same level of top-quality service.”