customer

CustomerZone360 NEWS

CustomerZone360 Home

TMC Announces Winners of the 12th Annual Speech Technology Excellence Award

By CustomerZone360 News August 17, 2016

Norwalk, CT, August 17, 2016TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the recipients of the 2016 Speech Technology Excellence Award.  


The Speech Technology Excellence Award, presented by CUSTOMER Magazine, recognizes companies that have exhibited innovation in creating and using speech technology solutions designed to help businesses create better customer experiences and, ultimately, drive revenue opportunities. These products and solutions include, but are not limited to, analytics engines, IVR, communications APIs, virtual assistants, and automation solutions and more.

“Winners of the Speech Technology Excellence Award have demonstrated to the editors of CUSTOMER magazine that their products are setting the tone for innovation and enhancements in the speech technology industry.  These products have are designed to deliver enhanced experiences that ultimately drive bottom-line improvements for their customers,” said Rich Tehrani, CEO, TMC

The results of the 2016 Speech Technology Excellence Award will be published in the next edition of CUSTOMER Magazine.

2016 Speech Technology Excellence Award Winners:

Company

Product

Genesys

Genesys IVR Personalization Platform

Infinite Convergence Solutions

Infinite Convergence EMS Text 2 Speech

Interactions LLC

Interactions Virtual Assistant solutions powered by the Curo platform

Jacada

Jacada Visual IVR

Ytel

message360° API

Qfiniti (HP)

Explore

SPLICE Software

SPLICE Software

TopBox

TopBox

Verint Systems Inc.

Verint Real-Time Speech Analytics

ZOOM International

ZOOM Speech Analytics

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. Customerzone360 is the leading source of news and articles for the communications and technology industries. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo;  Real Time on the Web Conference & Expo; and more. Visit TMC Events for additional information.

For more information about TMC, visit www.tmcnet.com.

TMC Contact:                                                                        
Stephanie Thompson

Manager
203-852-6800, ext. 139
sthompson@tmcnet.com




Edited by Erik Linask
Related Articles

Showpad Aims to Bridge the Gap Between Sales & Marketing

By: Paula Bernier    2/23/2018

Sales enablement is a popular software product category these days. Aragon Research has estimated the U.S. sales engagement market is worth $780 milli…

Read More

Recipients of the 2018 CUSTOMER Products of the Year Award Announced

By: TMC    2/22/2018

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2018 CUST…

Read More

Retail Disruptor Mavatar Participates in The Blockchain Event

By: Gerald Baldino    2/20/2018

Last Thursday, the cryptocurrency community gathered in Ft. Lauderdale for The Blockchain Event, a two-day conference collocated alongside ITEXPO desi…

Read More

Amadeus: Delivering an Exceptional Customer Experience

By: Special Guest    2/13/2018

The hospitality division of Amadeus delivers next generation business solutions based on open, cloud technology for hospitality organizations and offe…

Read More

A Sentimental Journey: Unified Office and Customer Sentiment Analysis at ITExpo

By: Cynthia S. Artin    2/13/2018

TCNIQ uses AI and data mining to detect and analyze sentiment and keywords in recorded phone calls.

Read More